Job Description
Job Location Indore (M.P.)
Job Profile- Customer Support Associate( BPO Industry-Voice/Non Voice Process)
"Good Opportunity for freshers and experience candidates"
Skills Required
• Excellent Communication Skills In English.
• Comfortable Working in Rotational Shifts.
• Day shift for females.
• Candidate should have Excellent Communication Skills.
• Both Freshers as well as experience candidates having Minimum 0-6 months of experience can apply.
• Undergraduates, Graduates, Post Graduates can apply.
Job Responsibilities
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service resolution experience to all the customers
• Successfully resolve customer queries through CRM Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality
• Assurance, First Contact Resolution, and NPS
Attitude
Time Conscious
Detail Orientation
Flexible Adaptability
Patience
Proactive
Behavioral Competencies
Problem Solving
Customer Focus
Communication
Learning Orientation
Result Orientation
Salary Offered : 1.80 LPA- 2.40 LPA
Job Location : Indore, Madhya Pradesh
Send your updated resume to below mentioned email Address-
Email- sumit@cenusconsulting.com
Feel free to contact us for any query-
CenusConsulting
502-B, RajaniBhawan, MGRoad, Indore(M.P.)
Ph. :- ++1-,+713063+37
This job is provided by Shine.com
Job Profile- Customer Support Associate( BPO Industry-Voice/Non Voice Process)
"Good Opportunity for freshers and experience candidates"
Skills Required
• Excellent Communication Skills In English.
• Comfortable Working in Rotational Shifts.
• Day shift for females.
• Candidate should have Excellent Communication Skills.
• Both Freshers as well as experience candidates having Minimum 0-6 months of experience can apply.
• Undergraduates, Graduates, Post Graduates can apply.
Job Responsibilities
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service resolution experience to all the customers
• Successfully resolve customer queries through CRM Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality
• Assurance, First Contact Resolution, and NPS
Attitude
Time Conscious
Detail Orientation
Flexible Adaptability
Patience
Proactive
Behavioral Competencies
Problem Solving
Customer Focus
Communication
Learning Orientation
Result Orientation
Salary Offered : 1.80 LPA- 2.40 LPA
Job Location : Indore, Madhya Pradesh
Send your updated resume to below mentioned email Address-
Email- sumit@cenusconsulting.com
Feel free to contact us for any query-
CenusConsulting
502-B, RajaniBhawan, MGRoad, Indore(M.P.)
Ph. :- ++1-,+713063+37
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Urgent Hiring | Customer Support Associate | BPO position is now open for candidates interested in the BPO Jobs sector. This role in Indore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.