Job Description
Eligibility - 6 months relevant experience/ Freshers are also welcome
Job Description:
We are seeking an enthusiastic and customer-focused Inbound Customer Service Representative to join our BPO (Business Process Outsourcing) team. In this role, you will be responsible for providing exceptional customer support and resolving inquiries and issues for our clients. Your primary duty will be to assist customers through inbound calls, emails, and chat, ensuring their needs are met promptly and professionally.
Key Responsibilities:
Handle Inbound Calls: Answer incoming calls from customers, addressing their inquiries, concerns, and requests in a courteous and timely manner.
Issue Resolution: Investigate and resolve customer complaints, issues, or questions to their satisfaction, ensuring a positive customer experience.
Product Knowledge: Acquire a deep understanding of the company's products or services to effectively assist customers and provide accurate information.
Team Collaboration: Collaborate with team members and supervisors to share knowledge and best practices, contributing to a supportive and cohesive work environment.
Continuous Improvement: Stay updated on industry trends and product/service knowledge to enhance customer service skills and performance.
Adherence to Policies: Comply with company policies, procedures, and ethical standards to maintain customer trust and data confidentiality.
Qualifications:
• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service experience, preferably in a call center or BPO environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Empathy and patience when dealing with customer inquiries or complaints.
• Ability to work effectively in a team and adapt to a fast-paced environment.
If Interested share your resume on WhatsApp ++1-XXXXXXXXXX or mail - mumbairozgaar2@mumbairozgaar.com
Job Types: Full-time, Permanent, Fresher
Salary: ₹15,000.00 - ₹18,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Rotational shift
Ability to commute/relocate:
• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Language:
• English / Tamil/ Malayalam (At least One) (Required)
Speak with the employer
++1 ++1-XXXXXXXXXX
Job Description:
We are seeking an enthusiastic and customer-focused Inbound Customer Service Representative to join our BPO (Business Process Outsourcing) team. In this role, you will be responsible for providing exceptional customer support and resolving inquiries and issues for our clients. Your primary duty will be to assist customers through inbound calls, emails, and chat, ensuring their needs are met promptly and professionally.
Key Responsibilities:
Handle Inbound Calls: Answer incoming calls from customers, addressing their inquiries, concerns, and requests in a courteous and timely manner.
Issue Resolution: Investigate and resolve customer complaints, issues, or questions to their satisfaction, ensuring a positive customer experience.
Product Knowledge: Acquire a deep understanding of the company's products or services to effectively assist customers and provide accurate information.
Team Collaboration: Collaborate with team members and supervisors to share knowledge and best practices, contributing to a supportive and cohesive work environment.
Continuous Improvement: Stay updated on industry trends and product/service knowledge to enhance customer service skills and performance.
Adherence to Policies: Comply with company policies, procedures, and ethical standards to maintain customer trust and data confidentiality.
Qualifications:
• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service experience, preferably in a call center or BPO environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Empathy and patience when dealing with customer inquiries or complaints.
• Ability to work effectively in a team and adapt to a fast-paced environment.
If Interested share your resume on WhatsApp ++1-XXXXXXXXXX or mail - mumbairozgaar2@mumbairozgaar.com
Job Types: Full-time, Permanent, Fresher
Salary: ₹15,000.00 - ₹18,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Rotational shift
Ability to commute/relocate:
• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Language:
• English / Tamil/ Malayalam (At least One) (Required)
Speak with the employer
++1 ++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Urgent Hiring for a leading BPO |Malad|Inbound Calls position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.