Job Description
Urgent Hiring for Service Desk Management - Bangalore.
2coms Location : Bangalore South (560103) - , Salary : NegotiableType : PermanentMain Industry : Job ID : 12716+852Company : 2comsPosted On : 18 May 2026 Hi,
The positions below are open for one of our MNC Clients for Bangalore Location.
Experience - 6 Months
Salary - Negotiable, will discuss over call.
Qualification - BE / BTech / BSc in IT or MSC in IT.
Location - Bangalore (Work From Office)
Notice Period - 15 Days
Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Must have Skills : Service Desk Management,
SSI : Service Desk Voice Support NON-SSI
Good to Have Skills : SSI : NON-SSI
Job Requirements :
Key Responsibilities :
a : L1 Service Desk Call taking profile
b : Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c : Identify, investigate, and diagnose the issue
d : Provide resolution to customer based on in-scope processes
e : Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f : Achieve client and client defined targets.
Technical Experience :
a : Incident management and usage of ticketing tools
b : Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c : One to three years of experience
d : Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
a : Excellent verbal and written communication skills with email etiquette and customer service skills
b : 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
c : 5 days working per week with two weekly offs based on roster
Educational Qualification :
a : Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirements
a : L1 Service Desk Call taking profile
b : Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c : Identify, investigate, and diagnose the issue
d : Provide resolution to customer based on in-scope processes
e : Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f : Achieve client and client defined targets
Benefits
• Cab Facilities.
• Night Allowance.
• Health Insurances
Share :
2coms Location : Bangalore South (560103) - , Salary : NegotiableType : PermanentMain Industry : Job ID : 12716+852Company : 2comsPosted On : 18 May 2026 Hi,
The positions below are open for one of our MNC Clients for Bangalore Location.
Experience - 6 Months
Salary - Negotiable, will discuss over call.
Qualification - BE / BTech / BSc in IT or MSC in IT.
Location - Bangalore (Work From Office)
Notice Period - 15 Days
Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Must have Skills : Service Desk Management,
SSI : Service Desk Voice Support NON-SSI
Good to Have Skills : SSI : NON-SSI
Job Requirements :
Key Responsibilities :
a : L1 Service Desk Call taking profile
b : Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c : Identify, investigate, and diagnose the issue
d : Provide resolution to customer based on in-scope processes
e : Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f : Achieve client and client defined targets.
Technical Experience :
a : Incident management and usage of ticketing tools
b : Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c : One to three years of experience
d : Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
a : Excellent verbal and written communication skills with email etiquette and customer service skills
b : 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
c : 5 days working per week with two weekly offs based on roster
Educational Qualification :
a : Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirements
a : L1 Service Desk Call taking profile
b : Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c : Identify, investigate, and diagnose the issue
d : Provide resolution to customer based on in-scope processes
e : Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f : Achieve client and client defined targets
Benefits
• Cab Facilities.
• Night Allowance.
• Health Insurances
Share :
💡 Quick Summary
Seeking a career-building opportunity? The Urgent Hiring for Service Desk Management position is now open for candidates interested in the MIS Executive sector. This role in bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
