Urgent Hiring for Service Desk Management - Bangalore.

2coms Location : Bangalore South (560103) - , Salary : NegotiableType : PermanentMain Industry : Job ID : 127169852Company : 2comsPosted On : 18 May 2024 Hi,

The positions below are open for one of our MNC Clients for Bangalore Location.

Experience - 6 Months

Salary - Negotiable, will discuss over call.

Qualification - BE / BTech / BSc in IT or MSC in IT.

Location - Bangalore (Work From Office)

Notice Period - 15 Days

Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application.

We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.

Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Must have Skills : Service Desk Management,

SSI : Service Desk Voice Support NON-SSI

Good to Have Skills : SSI : NON-SSI

Job Requirements :

Key Responsibilities :

a : L1 Service Desk Call taking profile

b : Respond to the issues reported by customers predominantly through voice and emails, chat, etc

c : Identify, investigate, and diagnose the issue

d : Provide resolution to customer based on in-scope processes

e : Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .

f : Achieve client and client defined targets.

Technical Experience :

a : Incident management and usage of ticketing tools

b : Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills

c : One to three years of experience

d : Minimum one year of experience in Service Desk domain supporting global customers

Professional Attributes :

a : Excellent verbal and written communication skills with email etiquette and customer service skills

b : 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement

c : 5 days working per week with two weekly offs based on roster

Educational Qualification :

a : Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays

Requirements

a : L1 Service Desk Call taking profile

b : Respond to the issues reported by customers predominantly through voice and emails, chat, etc

c : Identify, investigate, and diagnose the issue

d : Provide resolution to customer based on in-scope processes

e : Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .

f : Achieve client and client defined targets

Benefits
• Cab Facilities.
• Night Allowance.
• Health Insurances

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