Job Description
Outbound calls to partners as per process and update prices and availability on System
• Extraordinary customer care by responding to questions concerning customer membership accounts for partner's spaces.
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Handle Inbound Customer feedback/ complaints as per protocols.
• Outbound calls for complaints/ feedback received by mail or on webpage/ APP
• Record every customer interaction on feedback and complaints.
• Close all complaints as per protocols and timelines and report complaint closure
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Grow and nurture customer/ partner relationships on every
• Extraordinary customer care by responding to questions concerning customer membership accounts for partner's spaces.
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Handle Inbound Customer feedback/ complaints as per protocols.
• Outbound calls for complaints/ feedback received by mail or on webpage/ APP
• Record every customer interaction on feedback and complaints.
• Close all complaints as per protocols and timelines and report complaint closure
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Grow and nurture customer/ partner relationships on every
💡 Quick Summary
Seeking a career-building opportunity? The Urgent Opening for Customer Support Officer|day Shift position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
