Job Description
Note : Female candidates ONLY need apply
HIndi call center jobs in jaipur,bpo jobs in jaipur, international call center jobs in jaipur
Job Description:
• Outbound calls to partners as per process and update prices and availability on System
• Extraordinary customer care by responding to questions concerning customer membership accounts for partner's spaces.
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Handle Inbound Customer feedback/ complaints as per protocols.
• Outbound calls for complaints/ feedback received by mail or on webpage/ APP
• Record every customer interaction on feedback and complaints.
• Close all complaints as per protocols and timelines and report complaint closure
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Grow and nurture customer/ partner relationships on every interaction that results in measurable Customer value
• Document necessary information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Gather relevant information from customers as required and update it accurately to facilitate the decision process.
• Follow up and record timely response on Technical queries by IT and Accounts team
• Follow up on sales leads by Community Team
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Keyskills
Outbound Calling Inbound Customer Care Customer Support Sales Customer Satisfaction Customer Interaction Service Quality
Desired Candidate Profile
Please refer to the Job description above
Education-
UG: Any Graduate - Any Specialization
HIndi call center jobs in jaipur,bpo jobs in jaipur, international call center jobs in jaipur
Job Description:
• Outbound calls to partners as per process and update prices and availability on System
• Extraordinary customer care by responding to questions concerning customer membership accounts for partner's spaces.
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Handle Inbound Customer feedback/ complaints as per protocols.
• Outbound calls for complaints/ feedback received by mail or on webpage/ APP
• Record every customer interaction on feedback and complaints.
• Close all complaints as per protocols and timelines and report complaint closure
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Grow and nurture customer/ partner relationships on every interaction that results in measurable Customer value
• Document necessary information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Gather relevant information from customers as required and update it accurately to facilitate the decision process.
• Follow up and record timely response on Technical queries by IT and Accounts team
• Follow up on sales leads by Community Team
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Keyskills
Outbound Calling Inbound Customer Care Customer Support Sales Customer Satisfaction Customer Interaction Service Quality
Desired Candidate Profile
Please refer to the Job description above
Education-
UG: Any Graduate - Any Specialization
💡 Quick Summary
Seeking a career-building opportunity? The Urgent Opening for Customer Support Officer|day Shift position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
