• Managing the team, performance management, training and coaching, handling all the admin task, managing the staffing, client management and daily reporting, real time monitoring of queues
• Responsible for all activities related to the projects handled, allocate resources set processes, optimizing resources with respect to cost utilization.
• Plan, implement monitor deliverables for the teams reporting to him
• Coordinate with other departments for smooth implementation of work
• Responsible for maximizing revenue minimizing cost.
• Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
• Responsible for Daily Operational Reports.
• Responsible for morale motivation of the staff.
• Responsible to train create growth opportunities for Subordinates.
• Managing Employee Relations, conducting Skip Level meetings and improving employee connect
• Must have experience in selling insurance products
• Ability to liaise with relevant support departments stakeholders
• Ability to create an environment of trust and fairness, and drive organizational culture and values

Other Skills
• Minimum 2 years of experience in BPO for inbound process
• Candidates from Insurance background will be preferred.
• Empathy, Assertiveness and leadership are key skills for this role
• Good MS office skills

Interested candidates can share their resume on [email protected]

Current CTC

Expected CTC:

Notice Period

Location:

This job is provided by Shine.com