Job Description A bank operations manager is an individual who carries out administrative and accounting duties in a financial institution by organizing and coordinating banking services His her job description involves managing his her banks operations team to deliver effective financial services to clients He she is responsible for ensuring outstanding customer relations and high sales as well as imbibing the banks service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff In order to achieve best results in due time operations managers need to delegate duties to various team members giving them specific tasks to accomplish for the overall success of banking operations The role of the operations manager in a banking environment also involves carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy