Urgently Required New Patient Processing Specialist | Hybrid | Advanced Diabetes Supply

New Patient Processing Specialist - Hybrid - Advanced Diabetes Supply - Miami, FL - work from home job

Company: Advanced Diabetes Supply

Job description: Description:

Advanced Diabetes Supply was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don't just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you've been looking for.

Position Summary

The Processing Specialist is responsible for handling inbound and outbound calls in our high-volume call center, verifying and reviewing potential or established patients' accounts in order to ensure our ability to provide premium customer care and service. The Processing Specialist will work within the scope of responsibilities as dictated below with guidance and support from our New Patient Care leadership team.

$2500 Sign on Bonus!

Medical, Dental, & Vision Benefits

Immediate PTO Accrual

Shift: Mon-Fri 8:30am - 5:00pm Rotating every other Saturdays +:00am - 1:00pm

Fully Remote or Hybrid Schedule on approval after Training: +0 days on-site (Doral, FL)

The New Patient Processing Specialist handles inbound and outbound calls in our high-volume call center, verifying and reviewing potential or established patients' accounts in order to ensure our ability to provide premium customer care and service. The New Patient Processing Specialist will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team.

Essential Functions
• Conducts inbound and/or outbound calls to patients, doctors' offices, and/or insurance companies.
• Qualifies patients' orders and insurance eligibility based on physicians' orders.
• Completes patient file maintenance and enters initial orders into database. Reviews all proper documentation for exporting patient information.
• Ascertains that all changes to patients' records are accurately entered in the appropriate application after each call.
• Ensures that new patients receive all required forms, documents, and disclosure statements.
• Answers incoming patient calls; ascertains patient needs; responds appropriately and with urgency to patient requests, questions, complaints and concerns.
• Develops and maintains knowledge of all products and services offered by the company.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback to improve processes and policies.
• Attends all department, team, and weekly company meetings as required.
• Appropriately routes incoming calls when necessary.
• Meets patient service quality standards.
• Embraces and exemplifies ADS core values:
• We grow together
• We care
• We obsess over the customer experience
• We commit
• We WOW!
• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Requirements:
• High School diploma or equivalent
• Insurance, Medicare verification and claims experience desirable
• Demonstrated success in meeting goals and objectives
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency
• Successfully pass a background check

Expected Competencies
• Friendly, professional and effective communications skills; able to calmly present solutions in challenging situations
• Effective interpersonal skills
• Clear diction and knowledge of the English language, both written and verbal
• Service-orientation and aptitude to resolve customer grievances
• Self-directed accountability and reliability
• Cultural competence

Position Classification

This position is non-exempt. ADS/NCMS is an equal opportunity employer. Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.

Compensation Package

Salary ranges may vary depending on location. The general hiring range for this position is $16 per hour. Actual compensation depends on education, experience and relevant skills. In addition, benefits include:
• Health, Dental & Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit Sharing Plan
• Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday
• In-house Training Programs
• A fun culture in a fast-growing organization!

PI
New Patient Processing Specialist - Hybrid - Advanced Diabetes Supply - Miami, FL - work from home job

Expected salary: $16 per hour

Location: Miami, FL
New Patient Processing Specialist - Hybrid - Advanced Diabetes Supply - Miami, FL - work from home job

Job date: Sat, 21 Jan 2023 08:58:23 GMT

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New Patient Processing Specialist - Hybrid - Advanced Diabetes Supply - Miami, FL - work from home job

United States
Illinois
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