Job Description
Functional Area: Operations
Role: Team Leader Operations
Salary: 40k to 50k pm plus incentives
Experience: 1-2 year as a TEAM LEADER in International voice process (US,UK)
Employment Type: Full Time, Permanent
NOTE: Only female candidates required
Job Description
team leader provides day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports.
Responsibilities
· Ongoing review of team productivity
· Ensuring team goals are aligned to business strategy and goals
· Timely closure of EMS
· Publishing reports , Pending Report, Productivity Report, Roster, Out of TAT cases, allocation reports, providing required data as & when required
· Lead a high performing team through ongoing change management to maximize business performance
· Manage Collections’ Long Range Forecast, Scheduling, Shift-Bidding & Recruitment planning
· Be the point of contact for business analysis, recommendation and workforce consultation for forecasting, resource planning efficiency and effectiveness of inbound & outbound Full Time Employee (FTE) management
· Partner with National team, enabling Collections to execute strategies by ensuring the appropriate planning of inbound & outbound resources facilitating first class, highly effective Client experience
· Lead, develop and maintain department function goals/objectives and process knowledge for the National team
· Provide a clear line of sight for the Agent/Client experience, while mitigating operational, financial and reputational risk
Required Skills
· Minimum of two years International BPO experience strongly preferred.
· Take responsibility to achieve global service targets through proactive management of a multi-site, multi-skilled and one-Inbound & Outbound Call environments.
· Identify business trends and key performance indicators, innovative opportunities to enhance client experience and business/process efficiency and effectiveness.
· Develop strong working relationships with National team.
Qualification & Experience:
HSC/ Garduate.
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
• Commuter assistance
• Provident Fund
Schedule:
• Monday to Friday
• Night shift
• US shift
Ability to commute/relocate:
• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
• total work: 2 years (Preferred)
• BPO Team lead: 1 year (Required)
Language:
• Fluent English (Required)
Shift availability:
• Night Shift (Preferred)
Work Location: In person
Speak with the employer
++1 +555XXXXXX
Role: Team Leader Operations
Salary: 40k to 50k pm plus incentives
Experience: 1-2 year as a TEAM LEADER in International voice process (US,UK)
Employment Type: Full Time, Permanent
NOTE: Only female candidates required
Job Description
team leader provides day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports.
Responsibilities
· Ongoing review of team productivity
· Ensuring team goals are aligned to business strategy and goals
· Timely closure of EMS
· Publishing reports , Pending Report, Productivity Report, Roster, Out of TAT cases, allocation reports, providing required data as & when required
· Lead a high performing team through ongoing change management to maximize business performance
· Manage Collections’ Long Range Forecast, Scheduling, Shift-Bidding & Recruitment planning
· Be the point of contact for business analysis, recommendation and workforce consultation for forecasting, resource planning efficiency and effectiveness of inbound & outbound Full Time Employee (FTE) management
· Partner with National team, enabling Collections to execute strategies by ensuring the appropriate planning of inbound & outbound resources facilitating first class, highly effective Client experience
· Lead, develop and maintain department function goals/objectives and process knowledge for the National team
· Provide a clear line of sight for the Agent/Client experience, while mitigating operational, financial and reputational risk
Required Skills
· Minimum of two years International BPO experience strongly preferred.
· Take responsibility to achieve global service targets through proactive management of a multi-site, multi-skilled and one-Inbound & Outbound Call environments.
· Identify business trends and key performance indicators, innovative opportunities to enhance client experience and business/process efficiency and effectiveness.
· Develop strong working relationships with National team.
Qualification & Experience:
HSC/ Garduate.
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
• Commuter assistance
• Provident Fund
Schedule:
• Monday to Friday
• Night shift
• US shift
Ability to commute/relocate:
• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
• total work: 2 years (Preferred)
• BPO Team lead: 1 year (Required)
Language:
• Fluent English (Required)
Shift availability:
• Night Shift (Preferred)
Work Location: In person
Speak with the employer
++1 +555XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The US BPO Team Lead position is now open for candidates interested in the BPO Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.