user support technician

Education: Bachelor's degree

Experience: 5 years or more

Tasks

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Participate in the redesign of applications and other software

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Manage incidents

Troubleshoot, maintain and upgrade web server hardware and software

Computer and technology knowledge

MAC

Networking hardware

Internet

MS Office

MS Windows

Personal suitability

Accurate

Organized

Ability to multitask

Screening questions

Are you available for the advertised start date?

Are you willing to relocate for this position?

Do you have previous experience in this field of employment?

What is the highest level of study you have completed?

Work Term: Permanent

Work Language: English

Hours: 30 hours per week