UX Design Owner

The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX / customer journey designs for consumer finance products.

Key Responsibilities:

Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings.
Created and tested working prototypes through customer research to bring digital requirements to life and improve user experience.
Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing.
Acted as a UX centre of excellence, ensuring consistency across key initiatives and aligning with brand, external agencies, and internal stakeholders.
Ensured all digital changes met Legal, Regulatory, and Conduct standards, supporting compliance and customer trust.
Skills & Attributes:

Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping.
Experience working in Agile teams, supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing.
Customer-centric mindset combined with commercial awareness and use of best practice digital development techniques (e.g. benchmarking, customer research, prototyping).
Effective stakeholder management and governance, with a strong focus on detail, UX quality, and functionality testing to meet customer and business needs.
What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;

Competitive salary and a contributory pension scheme
Access to our Health Cash Plan Scheme
A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
The opportunity to buy and sell holidays, giving you even more control over your work-life balance

United Kingdom
England
Birmingham Show on map Get directions