UX Designer ( Fan experience)
Location
Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Birthday leave
Paid volunteer leave
Full job description
About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!
Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About The Role
We're hiring a UX Designer (Fan Experience) to design digital fan journeys end to end within our Ovation pillar. This role will form part of our Digital Customer Experience (DCX) team to help us reimagine the fan journey across our web, app, and AI-powered platforms.
In this role, you'll focus on translating fan needs and business goals into seamless digital experiences across our web, app, and AI-driven discovery surfaces. Working within a growing, cross-functional team, you’ll partner closely with researchers, analysts, product managers, and fellow designers to define and optimise key flows that elevate every stage of the fan experience.
This is a hands-on, mid-level role ideal for a strong UX practitioner who thrives in collaborative environments and brings a clear design process to complex problems. While visual polish is important, your core strength will be in journey mapping, interaction design, wireframes, and prototyping.
Requirements
What does a day in the life look like?
Design and optimise interaction flows, journeys, and prototypes across mobile and web
Translate insights and data into effective UX solutions
Work closely with researchers, analysts, and visual designers
Help evolve our interaction patterns and design system
Collaborate with the Hybrid UX/UI Designer to bring interaction concepts to life with appropriate visual styling and responsiveness.
Participate in design critiques, reviews, and collaborative workshops with stakeholders from Product, Technology, and Marketing.
About You
3+ years in UX or interaction design
Strong portfolio showing user flows, wireframes, and problem-solving
Confident using Figma or similar tools
Passion for creating accessible and user-friendly experiences
Benefits
Here’s a taste of what Ticketek offers:
Complimentary event tickets
Birthday and volunteering leave
Wellbeing discounts & flu vaccinations
Paid parental leave & free employee support (EAP)
Global rewards and recognition
Learning, development & career pathways
A diverse, inclusive, and passionate team
Equal opportunities
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*