Job Description
Location
Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Birthday leave
Paid volunteer leave
Full job description
About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!
Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About The Role
We’re looking for a creative, strategic, and user-focused UX/UI Designer to help shape the future of live entertainment experiences. This hybrid role will sit at the intersection of design, technology, and human behaviour - driving both the structure and the style of our digital products across web, mobile app, and AI-led fan discovery experiences.
As part of our growing Digital Experience team, you’ll be responsible for delivering best-in-class user journeys and visually compelling interfaces, working closely with researchers, analysts, product owners, developers and marketers.
This is a hands-on role that requires a strong understanding of user-centred design principles, a passion for solving real-world fan problems, and the visual skills to bring these solutions to life.
Requirements
What does a day in the life look like?
Map user journeys and design intuitive user flows that support key fan goals (e.g. discovery, ticket purchase, sharing, post-event content)
Translate complex problems into simple, elegant wireframes and prototypes
Collaborate with the Digital Analyst and UX Researcher to test and iterate designs
Translate UX concepts into high-fidelity mockups and pixel-perfect screens
Apply brand guidelines creatively to craft delightful visual experiences
Contribute to and evolve our digital design system for consistency across platforms
About You
3–5+ years experience as a UX Designer, UI Designer, or Product Designer in a digital-first environment
Proficiency with tools like Figma, Adobe XD, or Sketch (and love for rapid prototyping)
Strong portfolio demonstrating both UX process and UI execution
Comfortable working from low-fi sketches to high-fidelity visuals
Strong grasp of responsive design, accessibility, and mobile-first principles
Curious, empathetic, and fan-obsessed — always seeking to make the user journey smoother and smarter
Experience in ticketing, entertainment, ecommerce or mobile apps a plus
Benefits
Here’s a taste of what Ticketek offers:
Complimentary event tickets
Birthday and volunteering leave
Wellbeing discounts & flu vaccinations
Paid parental leave & free employee support (EAP)
Global rewards and recognition
Learning, development & career pathways
A diverse, inclusive, and passionate team
Equal opportunities
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
Only direct applications will be considered. No recruiters please
Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Birthday leave
Paid volunteer leave
Full job description
About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!
Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About The Role
We’re looking for a creative, strategic, and user-focused UX/UI Designer to help shape the future of live entertainment experiences. This hybrid role will sit at the intersection of design, technology, and human behaviour - driving both the structure and the style of our digital products across web, mobile app, and AI-led fan discovery experiences.
As part of our growing Digital Experience team, you’ll be responsible for delivering best-in-class user journeys and visually compelling interfaces, working closely with researchers, analysts, product owners, developers and marketers.
This is a hands-on role that requires a strong understanding of user-centred design principles, a passion for solving real-world fan problems, and the visual skills to bring these solutions to life.
Requirements
What does a day in the life look like?
Map user journeys and design intuitive user flows that support key fan goals (e.g. discovery, ticket purchase, sharing, post-event content)
Translate complex problems into simple, elegant wireframes and prototypes
Collaborate with the Digital Analyst and UX Researcher to test and iterate designs
Translate UX concepts into high-fidelity mockups and pixel-perfect screens
Apply brand guidelines creatively to craft delightful visual experiences
Contribute to and evolve our digital design system for consistency across platforms
About You
3–5+ years experience as a UX Designer, UI Designer, or Product Designer in a digital-first environment
Proficiency with tools like Figma, Adobe XD, or Sketch (and love for rapid prototyping)
Strong portfolio demonstrating both UX process and UI execution
Comfortable working from low-fi sketches to high-fidelity visuals
Strong grasp of responsive design, accessibility, and mobile-first principles
Curious, empathetic, and fan-obsessed — always seeking to make the user journey smoother and smarter
Experience in ticketing, entertainment, ecommerce or mobile apps a plus
Benefits
Here’s a taste of what Ticketek offers:
Complimentary event tickets
Birthday and volunteering leave
Wellbeing discounts & flu vaccinations
Paid parental leave & free employee support (EAP)
Global rewards and recognition
Learning, development & career pathways
A diverse, inclusive, and passionate team
Equal opportunities
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
Only direct applications will be considered. No recruiters please
💡 Quick Summary
Seeking a career-building opportunity? The UX/UI Designer position is now open for candidates interested in the Web / Graphic Design Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Web / Graphic Design Jobs is a plus.
