Vaco Binary Semantics LLP

Job Title: Customer support - Voice processExperience: 0-1 YearLocation: Gurgaon and MumbaiFUNCTIONAL/ OPERATIONAL: Provide friendly and efficient service to the worldwide . Respond professionally and with empathy to all interactions with the Community. Be a first point of contact to handle and resolve customer complaints/queries Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users Demonstrate ownership of user queries until resolution or escalation. Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters Compose thoughtful and accurate messages utilize prepared d responses to customer queries Research information and troubleshoot problems using available resources. Recognize product and process issues that impact our community and submit reports and feedback. Maintain accuracy and security of customer information Flexible with work schedule, including weekends and public holidays Be aware of and comply with any client / process / product updates Take steps to improve on performance based on coaching.General Security responsibility: Adhering to Information Security Policies and Procedures of Teleperformance Ensuring compliance to Information Security Policies and Procedures Specific security responsibility: Understand and Comply with Information Security Policies and Procedures and report all security incidents Protect information entrusted to you. Follow the information labelling and handling procedures based on the classification level of the asset Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy Comply with the Non-Disclosure Agreement. Work Experience Graduate Freshers/High School (UG) with minimum 06 months contact centre experience mandatory Hospitality/Travel Industry Experience preferred Customer Service industry experience preferredAccuracy and speed of typing 25 WPM, +0% Accuracy