Job description
Firmdale Hotels is a collection of award-winning, luxury hotels located in some of the most vibrant and exciting cities. Our properties are known for their unique design, outstanding service, and warm, welcoming atmosphere. At Firmdale, we pride ourselves on creating exceptional experiences for our guests and a supportive, engaging environment for our team members.

We are thrilled to offer an exciting opportunity for a Valet to join our esteemed Housekeeping team at the Soho Hotel. As a Valet, you will play a crucial role in maintaining the high standards of our hotel, ensuring our guests enjoy a seamless and comfortable stay.

Responsibilities:
• Assist in the daily operations of the Housekeeping department.
• Perform laundry duties, including washing, drying, ironing, and pressing.
• Handle sewing tasks and minor garment repairs as needed.
• Organise and manage team members uniforms, ensuring they are clean and presentable.
• Maintain a high level of cleanliness and organisation in the laundry area.
• Flexibly respond to the needs of the department and use your initiative to solve problems.

What you Need:
• Proven experience in a similar role within a luxury hotel or hospitality environment.
• Ability to work under pressure while maintaining attention to detail.
• Strong organisational and communication skills.
• A passion for providing excellent customer service and ensuring guest satisfaction.
• Ability to work effectively as part of a team, demonstrating cooperation and flexibility.

What We Offer:
• Competitive hourly rate of £14.19.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• GM of the Year Finalist – Helle Jensen – Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at The Soho Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

INDBOH