Job Description
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Introduction:
The role holder will work with the Vendor Service Manager to ensure the performance delivered by a portfolio of 3rd party vendors meets the required cost, risk and service parameters.
Will provide a range of range of high quality analysis & support including rigorous interpretation of vendor service management information and supporting the delivery of service changes & continuous improvements. Plays an integral part in managing the financial performance of the service including budget management and associated processes
Will contribute towards the development of ‘best in class’ service management capability.
What will you be doing?
Vendor Performance Management
Service Management - Accountable for vendor performance, quality of service delivered and the resolution of operational and service incidents.
Act as a key point of contact for internal clients (and external where applicable) regarding service / supply matters, supporting / managing the resolutions of issues / incidents.
Instigate the development & delivery of service improvement plans. Undertake root cause analysis of incidents, implementing remedial action
Build an understanding of the specific cost, risk & service parameters which underpin the service and use knowledge of the service / supply to identify / deliver improvements.
Undertake detailed analysis of service / supplier management information, ensuring this meets the requirements of our clients and draw conclusions / make recommendations which deliver value for both organisations.
Financial Management - Undertake budgetary / financial control and reconciliation activities as required to manage the vendor budgets
Risk Management – Identification and remediation of risks in relation to the service and associated products.
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Introduction:
The role holder will work with the Vendor Service Manager to ensure the performance delivered by a portfolio of 3rd party vendors meets the required cost, risk and service parameters.
Will provide a range of range of high quality analysis & support including rigorous interpretation of vendor service management information and supporting the delivery of service changes & continuous improvements. Plays an integral part in managing the financial performance of the service including budget management and associated processes
Will contribute towards the development of ‘best in class’ service management capability.
What will you be doing?
Vendor Performance Management
Service Management - Accountable for vendor performance, quality of service delivered and the resolution of operational and service incidents.
Act as a key point of contact for internal clients (and external where applicable) regarding service / supply matters, supporting / managing the resolutions of issues / incidents.
Instigate the development & delivery of service improvement plans. Undertake root cause analysis of incidents, implementing remedial action
Build an understanding of the specific cost, risk & service parameters which underpin the service and use knowledge of the service / supply to identify / deliver improvements.
Undertake detailed analysis of service / supplier management information, ensuring this meets the requirements of our clients and draw conclusions / make recommendations which deliver value for both organisations.
Financial Management - Undertake budgetary / financial control and reconciliation activities as required to manage the vendor budgets
Risk Management – Identification and remediation of risks in relation to the service and associated products.
💡 Quick Summary
Seeking a career-building opportunity? The Vendor Service Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.