Job Description
Full job description
The Cultural Infrastructure team, part of Creative Whitehorse within the Arts and Cultural Services Department has an opportunity for an outstanding super star to provide first class, event sales and administration services at Box Hill Town Hall. Your superior event sales skills, track record with exceeding budget expectations, knowledge of industry best practice, as well as an understanding of marketing strategies and data analytics will help us grow well into the future. The role will also oversee the administration and customer service of Community Halls/Senior Citizen Centres and assist the Cultural Infrastructure Lead to position the Box Hill Town Hall as a market focused business with a commitment to quality, continuous improvement and growth.
Salary $+3,336.76 per annum + 11.5% Super
Permanent, Full Time
Based at Box Hill Town Hall
At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:
Excellent Customer Experience and Service Delivery
Great Organisational Culture
Innovation and Continuous Improvement
Good Governance and Integrity
Long Term Financial Sustainability
The role:
The Venue and Event Sales and Administration Supervisor role will
provide first class, outstanding event sales and administration services at Box Hill Town Hall.
provide superior customer service to all clients and community groups (including internal customers)
exceed budget expectations in event sales specifically,
require an outstanding knowledge of industry best practice,
drive marketing strategies, implement and action client surveys, analyse data and design new campaigns in conjunction with the relevant internal business partners.
oversee the administration and customer service of Community Halls/Senior Citizen Centres
assist the Cultural Infrastructure Lead to position the Box Hill Town Hall as a market focused business with a commitment to quality, continuous improvement and growth.
require flexibility working after hours and weekends according to event and client needs.
About you:
You will
have superior event sales skills,
have a track record of exceeding budget expectations in event sales
have an outstanding knowledge of industry best practice,
have an excellent and proven understanding of marketing strategies and data analytics.
be a team player while showing great leadership skills
be customer focussed and friendly
Have an ability to work flexible hours as the role requires
Will be pro-active and outcome driven
In return, we will offer:
The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.
Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.
An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.
Career opportunities – engaging work and the opportunity to apply your skills and experience.
Transformation - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.
Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.
Further Information:
Further information is available from Helen Ellis on +262 6241. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 2 February 2026.
Come and join the transformation!
Download the Position Description :
City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.
Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.
ABOUT US
The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.
Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!
At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:
A welcoming and supportive working environment
Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
Extensive employee health and wellbeing programs including flexible working arrangements
Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
Competitive terms and conditions of employment
Ample onsite parking at most facilities with ready access to public transport
Active Social Club with a calendar of events through the year
The Cultural Infrastructure team, part of Creative Whitehorse within the Arts and Cultural Services Department has an opportunity for an outstanding super star to provide first class, event sales and administration services at Box Hill Town Hall. Your superior event sales skills, track record with exceeding budget expectations, knowledge of industry best practice, as well as an understanding of marketing strategies and data analytics will help us grow well into the future. The role will also oversee the administration and customer service of Community Halls/Senior Citizen Centres and assist the Cultural Infrastructure Lead to position the Box Hill Town Hall as a market focused business with a commitment to quality, continuous improvement and growth.
Salary $+3,336.76 per annum + 11.5% Super
Permanent, Full Time
Based at Box Hill Town Hall
At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:
Excellent Customer Experience and Service Delivery
Great Organisational Culture
Innovation and Continuous Improvement
Good Governance and Integrity
Long Term Financial Sustainability
The role:
The Venue and Event Sales and Administration Supervisor role will
provide first class, outstanding event sales and administration services at Box Hill Town Hall.
provide superior customer service to all clients and community groups (including internal customers)
exceed budget expectations in event sales specifically,
require an outstanding knowledge of industry best practice,
drive marketing strategies, implement and action client surveys, analyse data and design new campaigns in conjunction with the relevant internal business partners.
oversee the administration and customer service of Community Halls/Senior Citizen Centres
assist the Cultural Infrastructure Lead to position the Box Hill Town Hall as a market focused business with a commitment to quality, continuous improvement and growth.
require flexibility working after hours and weekends according to event and client needs.
About you:
You will
have superior event sales skills,
have a track record of exceeding budget expectations in event sales
have an outstanding knowledge of industry best practice,
have an excellent and proven understanding of marketing strategies and data analytics.
be a team player while showing great leadership skills
be customer focussed and friendly
Have an ability to work flexible hours as the role requires
Will be pro-active and outcome driven
In return, we will offer:
The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.
Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.
An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.
Career opportunities – engaging work and the opportunity to apply your skills and experience.
Transformation - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.
Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.
Further Information:
Further information is available from Helen Ellis on +262 6241. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 2 February 2026.
Come and join the transformation!
Download the Position Description :
City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.
Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.
ABOUT US
The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.
Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!
At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:
A welcoming and supportive working environment
Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
Extensive employee health and wellbeing programs including flexible working arrangements
Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
Competitive terms and conditions of employment
Ample onsite parking at most facilities with ready access to public transport
Active Social Club with a calendar of events through the year
💡 Quick Summary
Seeking a career-building opportunity? The Venue and Event Sales and Administration Supervisor position is now open for candidates interested in the Event Management Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
