Job Description
Full job description
We’re looking for an experienced, hands-on hospitality manager to lead operations across our much-loved American Doughnut Kitchen at QVM . This is a unique opportunity to shape the next chapter of a 75-year-old Melbourne icon.
What You’ll Be Managing:
Our 75-year-old legacy doughnut van – a Melbourne institution with a loyal following and a dedicated team.
About the Role
Reporting to our Head of Operations (HoO), you’ll be responsible for the day-to-day running, ensuring smooth operations, exceptional customer service, and strong commercial performance. Your time will be spent staying hands-on in service to support your team, set the tone, and keep connected to the people and customers who make ADK special.
Your focus will include:
Managing and supporting staff, respecting the legacy and history of our team while introducing best practice and retail structure.
Maintaining consistency, product quality, and a welcoming, community feel at the van.
Collaborating with marketing on campaigns, local activations, in-store promotions, and events - including future opportunities to grow our QVM events program (with HoO support).
Balancing the different needs of the site and knowing where your presence will have the biggest impact.
About You
You’re a capable, people-first leader with at least 2+ years in a similar role, or 3- 4 years supervising a high-volume venue and looking for your next big challenge. You bring:
Proven ability to lead teams, drive performance, create buy-in for new systems, and deliver great commercial results.
Experience introducing processes with care and respect for existing teams.
Strong commercial awareness - confident in analysing performance and spotting opportunities.
Enthusiasm for systems and processes, and the ability to make them part of the daily rhythm.
Flexibility to work weekends and key trading periods.
Coffee knowledge is a bonus, but not essential
Why Join Us?
You’ll be part of a small, committed leadership team balancing tradition and growth, with scope to influence the future of the brand. We’re building for smart, sustainable expansion - across retail, events, and community connections - and you’ll be at the heart of that journey.
Location: Queen Victoria Market, and one day at our HQ.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Work Location: In person
Return to
We’re looking for an experienced, hands-on hospitality manager to lead operations across our much-loved American Doughnut Kitchen at QVM . This is a unique opportunity to shape the next chapter of a 75-year-old Melbourne icon.
What You’ll Be Managing:
Our 75-year-old legacy doughnut van – a Melbourne institution with a loyal following and a dedicated team.
About the Role
Reporting to our Head of Operations (HoO), you’ll be responsible for the day-to-day running, ensuring smooth operations, exceptional customer service, and strong commercial performance. Your time will be spent staying hands-on in service to support your team, set the tone, and keep connected to the people and customers who make ADK special.
Your focus will include:
Managing and supporting staff, respecting the legacy and history of our team while introducing best practice and retail structure.
Maintaining consistency, product quality, and a welcoming, community feel at the van.
Collaborating with marketing on campaigns, local activations, in-store promotions, and events - including future opportunities to grow our QVM events program (with HoO support).
Balancing the different needs of the site and knowing where your presence will have the biggest impact.
About You
You’re a capable, people-first leader with at least 2+ years in a similar role, or 3- 4 years supervising a high-volume venue and looking for your next big challenge. You bring:
Proven ability to lead teams, drive performance, create buy-in for new systems, and deliver great commercial results.
Experience introducing processes with care and respect for existing teams.
Strong commercial awareness - confident in analysing performance and spotting opportunities.
Enthusiasm for systems and processes, and the ability to make them part of the daily rhythm.
Flexibility to work weekends and key trading periods.
Coffee knowledge is a bonus, but not essential
Why Join Us?
You’ll be part of a small, committed leadership team balancing tradition and growth, with scope to influence the future of the brand. We’re building for smart, sustainable expansion - across retail, events, and community connections - and you’ll be at the heart of that journey.
Location: Queen Victoria Market, and one day at our HQ.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Work Location: In person
Return to
💡 Quick Summary
Seeking a career-building opportunity? The Venue Manager – Iconic Doughnut Brand position is now open for candidates interested in the Retail & Wholesale sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
