Job Role:

Account verification handling for all NR customers
Handling email communications
Intra department coordination
Inventory management for NRI business
Customer on boarding support
Support front end sales team
Resolution of all service issues (complaints/escalations)
Attrition control and account revival
Job Requirements:

Language proficiency-both Hindi and English and both written and verbal communication.
Experience in handling customer complaints and services
Graduate /Post Graduate/Diploma
Knowledge about back end systems like BCIF, Siebel etc.
Proficient in MS Office, (Word, Excel and PowerPoint).
Self-starter & Service Oriented
Work as Team & support function
Willingness to work in shifts