Job Description
Qualifications
High school diploma is a requirement
Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
Must have excellent written and verbal communication skills
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations
Must have exceptional telephone and computer skills
Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Competencies: Completed by Total Rewards Department
This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time
Responsibilities
The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice
All hospital partners are responsible for performing duties in a way that creates an environment in which:
The patient's needs always come first
Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience
Contentious issues are dealt with and resolved as they occur, or as soon as is possible
exceptional teamwork and commitment to shared goals benefits the entire organization
This section includes the primary accountabilities or duties of the job
The incumbent must be able to perform all the following duties and responsibilities w ith or without reasonable accommodation:
Assume primary responsibility for answering the practice phone and routing calls appropriately
Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation
Participate in the training of new staff members and general dissemination of knowledge as required
Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials
Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments
Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients
The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e
consider number of pets, sick/vs. well, etc.)
This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients
This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client's and pet's experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care
At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both
This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care
From an overall hospital organizational standpoint, this position is critical to ensuring that our client's first and last impressions of our facility and staff are optimal
Supervisory Responsibility
Job duties are to be conducted in the Vetco Total Care full service veterinary hospital
A large amount of this partner's time will be spent in direct contact with clients and their pets
Job description
Veterinary Hospital Receptionist job at Petco. Norman, OK. Veterinary Hospital Receptionist Location Norman, OK :
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 2+,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
Position Purpose:
The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.
All hospital partners are responsible for performing duties in a way that creates an environment in which:
• The patient's needs always come first.
• Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
• Contentious issues are dealt with and resolved as they occur, or as soon as is possible.
• exceptional teamwork and commitment to shared goals benefits the entire organization.
Essential Job Functions
List the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job. The incumbent must be able to perform all the following duties and responsibilities w ith or without reasonable accommodation:
• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
• Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Other Duties and Responsibilities
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick/vs. well, etc.).
This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients. This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client's and pet's experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care. At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.
Impact
This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that our client's first and last impressions of our facility and staff are optimal.
Supervisory Responsibility
This position has no immediate supervisory duties.
Education/Experience
• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System
Competencies: Completed by Total Rewards Department
Work Environment:
Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.
Contacts
This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here:
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí:
High school diploma is a requirement
Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
Must have excellent written and verbal communication skills
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations
Must have exceptional telephone and computer skills
Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Competencies: Completed by Total Rewards Department
This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time
Responsibilities
The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice
All hospital partners are responsible for performing duties in a way that creates an environment in which:
The patient's needs always come first
Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience
Contentious issues are dealt with and resolved as they occur, or as soon as is possible
exceptional teamwork and commitment to shared goals benefits the entire organization
This section includes the primary accountabilities or duties of the job
The incumbent must be able to perform all the following duties and responsibilities w ith or without reasonable accommodation:
Assume primary responsibility for answering the practice phone and routing calls appropriately
Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation
Participate in the training of new staff members and general dissemination of knowledge as required
Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials
Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments
Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients
The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e
consider number of pets, sick/vs. well, etc.)
This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients
This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client's and pet's experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care
At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both
This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care
From an overall hospital organizational standpoint, this position is critical to ensuring that our client's first and last impressions of our facility and staff are optimal
Supervisory Responsibility
Job duties are to be conducted in the Vetco Total Care full service veterinary hospital
A large amount of this partner's time will be spent in direct contact with clients and their pets
Job description
Veterinary Hospital Receptionist job at Petco. Norman, OK. Veterinary Hospital Receptionist Location Norman, OK :
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 2+,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
Position Purpose:
The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.
All hospital partners are responsible for performing duties in a way that creates an environment in which:
• The patient's needs always come first.
• Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
• Contentious issues are dealt with and resolved as they occur, or as soon as is possible.
• exceptional teamwork and commitment to shared goals benefits the entire organization.
Essential Job Functions
List the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job. The incumbent must be able to perform all the following duties and responsibilities w ith or without reasonable accommodation:
• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
• Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Other Duties and Responsibilities
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick/vs. well, etc.).
This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients. This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client's and pet's experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care. At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.
Impact
This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that our client's first and last impressions of our facility and staff are optimal.
Supervisory Responsibility
This position has no immediate supervisory duties.
Education/Experience
• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System
Competencies: Completed by Total Rewards Department
Work Environment:
Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.
Contacts
This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here:
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí:
💡 Quick Summary
Seeking a career-building opportunity? The Veterinary Hospital Receptionist at Petco Norman, OK position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Norman offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
