Job Description
Here at Usk Veterinary Centre, we are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential. This role is based across both our Usk and Caerleon surgeries.
Responsibilities
Greet customers professionally and handle telephone inquiries promptly.
Manage appointment scheduling, including booking, cancelling, and rearranging.
Record, pass on, and follow up on enquiries.
Process payments, including PDQ machine usage, and allocate them on the system.
Promote services, manage debt control, and cash up daily.
Maintain a clean reception area and process clinic emails.
Attend team meetings regularly.
Be part of delivering veterinary excellence
We are a two-site, small animal practice in the heart of Monmouthshire, and our branch surgery is within a ten-minute drive away. Our Practice is set a stone's throw away from the Monmouthshire River, which our staff and their dogs enjoy at lunchtime. We are a five-minute walking distance from Usk Town and situated within the Brecon Beacons. The area offers an abundance for you to do in your downtime away from work. Cardiff and Bristol are both within a 45-minute drive.
We have our laboratory for in-house use, a DR X-ray machine with SignalPet Use, a dental X-ray and a separate Dental theatre along with our prep rooms and main Theatre, an Ultrasound machine, endoscopy and Walk-In Kennels.
Working as part of a team of 10 reception staff, alongside 7 Vets and * Nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.
Working pattern
This is a part-time role working 22 hours per week, working one full day shift and two 1 pm - 7 pm shifts per week. Along with a share in the Saturday morning rota.
In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee well-being
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care
Up to £14,016.60 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
Greet customers professionally and handle telephone inquiries promptly.
Manage appointment scheduling, including booking, cancelling, and rearranging.
Record, pass on, and follow up on enquiries.
Process payments, including PDQ machine usage, and allocate them on the system.
Promote services, manage debt control, and cash up daily.
Maintain a clean reception area and process clinic emails.
Attend team meetings regularly.
Be part of delivering veterinary excellence
We are a two-site, small animal practice in the heart of Monmouthshire, and our branch surgery is within a ten-minute drive away. Our Practice is set a stone's throw away from the Monmouthshire River, which our staff and their dogs enjoy at lunchtime. We are a five-minute walking distance from Usk Town and situated within the Brecon Beacons. The area offers an abundance for you to do in your downtime away from work. Cardiff and Bristol are both within a 45-minute drive.
We have our laboratory for in-house use, a DR X-ray machine with SignalPet Use, a dental X-ray and a separate Dental theatre along with our prep rooms and main Theatre, an Ultrasound machine, endoscopy and Walk-In Kennels.
Working as part of a team of 10 reception staff, alongside 7 Vets and * Nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.
Working pattern
This is a part-time role working 22 hours per week, working one full day shift and two 1 pm - 7 pm shifts per week. Along with a share in the Saturday morning rota.
In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee well-being
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care
Up to £14,016.60 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
💡 Quick Summary
Seeking a career-building opportunity? The Veterinary Receptionist - Part Time position is now open for candidates interested in the Office Assistant Jobs sector. This role in Usk offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.
