Job Description
As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world's leading companies - including Amazon, Marriott International, Southwest Airlines, and United Airlines.
Our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities.
The Agility Tools Lead, Vice President will help manage enterprise Agility tools for Chase Card Services, build tool knowledge and content, partner with the Chase-wide Agility tools team to establish enterprise standards, design Card Services specific standards, collaborate with Agility partner areas to understand tooling opportunities, and drive overarching Agility tools uplift to continuously adapt and evolve the organization. As an Agility Tools Lead you understand how beneficial the effective usage of Agility tools like Jira, Jira Align, financial planning tools, whiteboarding tools, etc. can be to the success of planning and delivery.
The Agility Tools Lead will be a part of the Card Agility Office. The Card Agility Office is a collection of Agility leaders who will partner with the Chase Card Services leaders and teams across Product, Technology, Design, and Data in improving delivery practices in a healthy and sustainable way. Our goal is to help the organization deliver more consistently and with higher quality while keeping a focus on customer needs and the employee experience. Agility is a means to this end, Agility is not the goal.
Job Responsibilities:
Own and effectively manage Agility tools and standards for the Chase Card Services business. Key tools include Jira, Jira Align, and internal financial planning tools. New tools may be introduced over time as advised by the Chase-wide tools team and this role.
Work with Scrum Masters, the Portfolio Office, and other Agility Leaders to design effective tool practices across all levels of the organization to support organizational effectiveness and delivery - including with process enablers (Risk, Compliance, Planning, Metrics, Reporting, and other partner teams)
Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design ways the tools can be used to solve these problems
Proactively identify, understand, and design education approaches to uplift Card Services-wide understanding of how the tools are used in our business
Partner with leaders across the Chase Card Services organization to address systemic challenges and local optimizations that hinder end-to-end effectiveness and collaboration
Exhibit a deep-passion for continuous learning andprovide knowledge gained throughout the entire organization,beyond the team and line of business, and facilitate classes, workshops, and sharing events as needed for each tool
Influence others to pursue improvement opportunities, implement a recommended course of action, or accept recommendations/ideas
Required qualifications, capabilities, and skills
10+ years of experience within an enterprise product or technology environment
5+ years of experience in Jira/Jira Align and enterprise Agility practices
3+ years of experience in managing Agility tools at scale (for 25+ teams) preferred
Ability to create engaging customized content for varying audience types and needs
Strong comprehension of scaled agile delivery frameworks and patterns
Certification in agile delivery frameworks (preferred) or agile coaching (preferred)
Preferred qualifications, capabilities, and skills
Experience in Process improvement
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities.
The Agility Tools Lead, Vice President will help manage enterprise Agility tools for Chase Card Services, build tool knowledge and content, partner with the Chase-wide Agility tools team to establish enterprise standards, design Card Services specific standards, collaborate with Agility partner areas to understand tooling opportunities, and drive overarching Agility tools uplift to continuously adapt and evolve the organization. As an Agility Tools Lead you understand how beneficial the effective usage of Agility tools like Jira, Jira Align, financial planning tools, whiteboarding tools, etc. can be to the success of planning and delivery.
The Agility Tools Lead will be a part of the Card Agility Office. The Card Agility Office is a collection of Agility leaders who will partner with the Chase Card Services leaders and teams across Product, Technology, Design, and Data in improving delivery practices in a healthy and sustainable way. Our goal is to help the organization deliver more consistently and with higher quality while keeping a focus on customer needs and the employee experience. Agility is a means to this end, Agility is not the goal.
Job Responsibilities:
Own and effectively manage Agility tools and standards for the Chase Card Services business. Key tools include Jira, Jira Align, and internal financial planning tools. New tools may be introduced over time as advised by the Chase-wide tools team and this role.
Work with Scrum Masters, the Portfolio Office, and other Agility Leaders to design effective tool practices across all levels of the organization to support organizational effectiveness and delivery - including with process enablers (Risk, Compliance, Planning, Metrics, Reporting, and other partner teams)
Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design ways the tools can be used to solve these problems
Proactively identify, understand, and design education approaches to uplift Card Services-wide understanding of how the tools are used in our business
Partner with leaders across the Chase Card Services organization to address systemic challenges and local optimizations that hinder end-to-end effectiveness and collaboration
Exhibit a deep-passion for continuous learning andprovide knowledge gained throughout the entire organization,beyond the team and line of business, and facilitate classes, workshops, and sharing events as needed for each tool
Influence others to pursue improvement opportunities, implement a recommended course of action, or accept recommendations/ideas
Required qualifications, capabilities, and skills
10+ years of experience within an enterprise product or technology environment
5+ years of experience in Jira/Jira Align and enterprise Agility practices
3+ years of experience in managing Agility tools at scale (for 25+ teams) preferred
Ability to create engaging customized content for varying audience types and needs
Strong comprehension of scaled agile delivery frameworks and patterns
Certification in agile delivery frameworks (preferred) or agile coaching (preferred)
Preferred qualifications, capabilities, and skills
Experience in Process improvement
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Vice President | Agility Tools Lead position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
