Job Description
Objective of Role:
LaSalle Investment Management is seeking a Vice President, Application Support & Operations, to oversee the administration and operational support of core business applications used across real estate investment operations. This role provides leadership for application administration activities to ensure system stability, performance, security, and continuity for business‑critical platforms.
The Vice President, Application Support & Operations is responsible for application maintenance, upgrades, vendor coordination, and ensuring consistent service delivery aligned with operational standards and compliance requirements.
Accountabilities:
System Administration, Security & Operations
• Oversee end‑to‑end system administration of third‑party applications, including system configuration, security management, maintenance, updates, and technical support.
• Establish and maintain change management procedures for upgrades, hotfixes, stored procedures, and SQL enhancements.
• Lead application upgrade initiatives, including Yardi hardware and software upgrades, through planning, testing, deployment, and validation.
• Coordinate disaster recovery testing and maintain business continuity and backup strategies for applications and reporting configurations.
• Maintain documentation, operating procedures, and compliance standards to ensure consistent system performance and audit readiness.
Performance Monitoring & Vendor Management
• Monitor application performance, system availability, response times, and support metrics to identify improvement opportunities.
• Implement performance optimizations within system parameters to enhance reliability and user experience.
• Triage system issues and coordinate resolution with internal technology teams and third‑party vendors.
• Manage vendor relationships related to application support, enhancements, and maintenance, including service level monitoring and issue escalation.
• Advise internal users on application functionality and configuration changes to minimize disruption and support day‑to‑day operations.
Team Leadership & User Support
• Lead and supervise application administrators responsible for managing business‑critical systems.
• Coordinate daily operational activities including system monitoring, user access management, maintenance tasks, and issue resolution.
• Serve as an escalation point for complex application support issues.
• Establish service level standards, procedures, and training to support consistent service delivery.
• Support development of user training materials and documentation related to system features, reporting, and operational processes.
AI Awareness & Governance
• Stay informed of AI capabilities introduced by application vendors and assess potential operational value.
• Ensure adherence to internal AI governance frameworks, including data privacy, security, and ethical usage standards.
• Coordinate with technology partners as needed to ensure compliance with enterprise policies.
Qualifications, Skills & Experience:
Experience
• 7+ years of enterprise application administration experience, including experience in a supervisory or leadership capacity.
• Experience supporting business applications within real estate, financial services, or investment management environments.
• Knowledge of real estate investment operations, including property management, asset management, fund accounting, and financial reporting processes.
• Demonstrated ability to manage system upgrades, operational support activities, and vendor relationships.
Technical Skills
• Strong knowledge of application administration, including user access controls, security configurations, and system maintenance.
• Proficiency in SQL, reporting tools, and application data structures.
• Required understanding of Yardi, including database schema and international/global configurations.
Leadership & Communication
• Proven ability to lead and develop technical support teams.
• Strong organizational and coordination skills.
• Clear communication skills with the ability to explain technical concepts to non‑technical users.
What LaSalle Offers:
• A comprehensive benefits package designed to support employees' well-being and work-life balance, including the following (all benefits subject to hired employees meeting requirements for eligibility):
• Health benefits include medical, dental, vision, mental health support and additional ancillary insurance plans.
• Generous paid time-off, including paid company holidays. Additional benefits include paid parental leave short-term and long-term disability, as well as other care/wellness programs.
• Financial wellness is supported through a 401(k) plan with a company match, flexible spending accounts or a health savings account.
• The salary range for this position is estimated to be between $130,000-$140,000 and is dependent on experience, location, and appropriate market data. This role is eligible for an annual discretionary bonus subject to the terms and conditions of the LaSalle Bonus program
US Jobs Only: This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
130,000.00 – 140,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Chicago, IL
Opening Type:
Replacement
At LaSalle, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
LaSalle Investment Management is seeking a Vice President, Application Support & Operations, to oversee the administration and operational support of core business applications used across real estate investment operations. This role provides leadership for application administration activities to ensure system stability, performance, security, and continuity for business‑critical platforms.
The Vice President, Application Support & Operations is responsible for application maintenance, upgrades, vendor coordination, and ensuring consistent service delivery aligned with operational standards and compliance requirements.
Accountabilities:
System Administration, Security & Operations
• Oversee end‑to‑end system administration of third‑party applications, including system configuration, security management, maintenance, updates, and technical support.
• Establish and maintain change management procedures for upgrades, hotfixes, stored procedures, and SQL enhancements.
• Lead application upgrade initiatives, including Yardi hardware and software upgrades, through planning, testing, deployment, and validation.
• Coordinate disaster recovery testing and maintain business continuity and backup strategies for applications and reporting configurations.
• Maintain documentation, operating procedures, and compliance standards to ensure consistent system performance and audit readiness.
Performance Monitoring & Vendor Management
• Monitor application performance, system availability, response times, and support metrics to identify improvement opportunities.
• Implement performance optimizations within system parameters to enhance reliability and user experience.
• Triage system issues and coordinate resolution with internal technology teams and third‑party vendors.
• Manage vendor relationships related to application support, enhancements, and maintenance, including service level monitoring and issue escalation.
• Advise internal users on application functionality and configuration changes to minimize disruption and support day‑to‑day operations.
Team Leadership & User Support
• Lead and supervise application administrators responsible for managing business‑critical systems.
• Coordinate daily operational activities including system monitoring, user access management, maintenance tasks, and issue resolution.
• Serve as an escalation point for complex application support issues.
• Establish service level standards, procedures, and training to support consistent service delivery.
• Support development of user training materials and documentation related to system features, reporting, and operational processes.
AI Awareness & Governance
• Stay informed of AI capabilities introduced by application vendors and assess potential operational value.
• Ensure adherence to internal AI governance frameworks, including data privacy, security, and ethical usage standards.
• Coordinate with technology partners as needed to ensure compliance with enterprise policies.
Qualifications, Skills & Experience:
Experience
• 7+ years of enterprise application administration experience, including experience in a supervisory or leadership capacity.
• Experience supporting business applications within real estate, financial services, or investment management environments.
• Knowledge of real estate investment operations, including property management, asset management, fund accounting, and financial reporting processes.
• Demonstrated ability to manage system upgrades, operational support activities, and vendor relationships.
Technical Skills
• Strong knowledge of application administration, including user access controls, security configurations, and system maintenance.
• Proficiency in SQL, reporting tools, and application data structures.
• Required understanding of Yardi, including database schema and international/global configurations.
Leadership & Communication
• Proven ability to lead and develop technical support teams.
• Strong organizational and coordination skills.
• Clear communication skills with the ability to explain technical concepts to non‑technical users.
What LaSalle Offers:
• A comprehensive benefits package designed to support employees' well-being and work-life balance, including the following (all benefits subject to hired employees meeting requirements for eligibility):
• Health benefits include medical, dental, vision, mental health support and additional ancillary insurance plans.
• Generous paid time-off, including paid company holidays. Additional benefits include paid parental leave short-term and long-term disability, as well as other care/wellness programs.
• Financial wellness is supported through a 401(k) plan with a company match, flexible spending accounts or a health savings account.
• The salary range for this position is estimated to be between $130,000-$140,000 and is dependent on experience, location, and appropriate market data. This role is eligible for an annual discretionary bonus subject to the terms and conditions of the LaSalle Bonus program
US Jobs Only: This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
130,000.00 – 140,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Chicago, IL
Opening Type:
Replacement
At LaSalle, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
💡 Quick Summary
Seeking a career-building opportunity? The Vice President , Application Support & Operations position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
