Job Description
Vice PresidentFinance & Accounting
Purpose of the Job:
- Oversee the day to day running of the Business.
- Develops industry's customer service standards with respect to timeliness, content and style.
- Performs gap analysis to identify areas where our performance does not meet our standard, and establishes action plan by month to eliminate gaps.
- Recommends product/service enhancements to add value to our offerings.
- Identifies process optimization and cost reduction opportunities in collaboration with the Process Improvement team based on client feedback, other relevant data sources.
- Create and maintain appropriate organization structure and staffing levels.
- Responsible for retention of staff and minimizing attrition in the division.
Key Result Areas (Principal Accountabilities):
- Responsible to keep the attrition at minimum and engagement in high performing zone.
- Create and maintain a winning culture in their global division and ensure a positive employee...
Purpose of the Job:
- Oversee the day to day running of the Business.
- Develops industry's customer service standards with respect to timeliness, content and style.
- Performs gap analysis to identify areas where our performance does not meet our standard, and establishes action plan by month to eliminate gaps.
- Recommends product/service enhancements to add value to our offerings.
- Identifies process optimization and cost reduction opportunities in collaboration with the Process Improvement team based on client feedback, other relevant data sources.
- Create and maintain appropriate organization structure and staffing levels.
- Responsible for retention of staff and minimizing attrition in the division.
Key Result Areas (Principal Accountabilities):
- Responsible to keep the attrition at minimum and engagement in high performing zone.
- Create and maintain a winning culture in their global division and ensure a positive employee...
💡 Quick Summary
Seeking a career-building opportunity? The Vice President | Finance Accounting Domain | BPO|KPO position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.