Job Description
As the Treasures Segment Lead, you will be responsible for managing and developing the bank's affluent customer segment by providing a differentiated value proposition and an exceptional customer experience.
This will involve identifying the needs of affluent customers, developing product and service offerings, and implementing strategies to increase customer engagement and loyalty.
Key Responsibilities :
• Develop and implement a segment strategy that attracts and retains affluent customers, with a focus on differentiated value propositions that meet their unique needs
• Collaborate with other teams, such as Product Development, Marketing, and Customer Service, to deliver a seamless customer experience for affluent customers across all customer touchpoints
• Develop and maintain a deep understanding of affluent customers' needs, preferences, and behaviors, and use this knowledge to develop product and service offerings that meet their needs
• Monitor industry trends and best practices in order to stay up-to-date with the latest developments in the affluent banking segment
• Develop and manage relationships with key customers, both individual and institutional, with the goal of growing the business and creating new opportunities
• Develop and manage the budget for the affluent segment, ensuring that resources are allocated effectively towards the achievement of the segment's strategic objectives
• Monitor customer satisfaction and loyalty metrics, and use this information to make data-driven decisions that improve the customer experience and drive business growth
• Lead, manage, and develop a team of relationship managers and other professionals to deliver on the segment's objectives
Qualifications :
• MBA degree with added preference to Marketing, or related field
• At least 8-10 years of experience in financial services, with a focus on affluent segments and managing a high-performance team of sales and / or relationship managers
• Deep knowledge of banking products and services, including wealth management products (e.g. investments, insurance)
• Proven ability to develop and implement successful segment strategies, with a track record of delivering business growth and customer satisfaction in the affluent segment
• Strong analytical and reporting skills, with experience developing metrics and tracking results to support decision-making
• Excellent communication and interpersonal skills, with a proven ability to develop and maintain strong relationships with key customers and stakeholders
• Strong leadership and management abilities, with a track record of developing and managing high-performance teams
• Ability to work collaboratively across teams and functions in a fast-paced, dynamic environment
We welcome experienced candidates who are up for a challenge in managing an affluent segment for a bank that upholds top quality and exceptional customer experience
This will involve identifying the needs of affluent customers, developing product and service offerings, and implementing strategies to increase customer engagement and loyalty.
Key Responsibilities :
• Develop and implement a segment strategy that attracts and retains affluent customers, with a focus on differentiated value propositions that meet their unique needs
• Collaborate with other teams, such as Product Development, Marketing, and Customer Service, to deliver a seamless customer experience for affluent customers across all customer touchpoints
• Develop and maintain a deep understanding of affluent customers' needs, preferences, and behaviors, and use this knowledge to develop product and service offerings that meet their needs
• Monitor industry trends and best practices in order to stay up-to-date with the latest developments in the affluent banking segment
• Develop and manage relationships with key customers, both individual and institutional, with the goal of growing the business and creating new opportunities
• Develop and manage the budget for the affluent segment, ensuring that resources are allocated effectively towards the achievement of the segment's strategic objectives
• Monitor customer satisfaction and loyalty metrics, and use this information to make data-driven decisions that improve the customer experience and drive business growth
• Lead, manage, and develop a team of relationship managers and other professionals to deliver on the segment's objectives
Qualifications :
• MBA degree with added preference to Marketing, or related field
• At least 8-10 years of experience in financial services, with a focus on affluent segments and managing a high-performance team of sales and / or relationship managers
• Deep knowledge of banking products and services, including wealth management products (e.g. investments, insurance)
• Proven ability to develop and implement successful segment strategies, with a track record of delivering business growth and customer satisfaction in the affluent segment
• Strong analytical and reporting skills, with experience developing metrics and tracking results to support decision-making
• Excellent communication and interpersonal skills, with a proven ability to develop and maintain strong relationships with key customers and stakeholders
• Strong leadership and management abilities, with a track record of developing and managing high-performance teams
• Ability to work collaboratively across teams and functions in a fast-paced, dynamic environment
We welcome experienced candidates who are up for a challenge in managing an affluent segment for a bank that upholds top quality and exceptional customer experience
💡 Quick Summary
Seeking a career-building opportunity? The Vice President | Treasures Segment Lead position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.