Victim Response Officer

As the Victim Response Officer, you are responsible for the provision of immediate support to meet the urgent needs of victims and their families in the days following a violent crime.

The Victims of Crime Community Response (VOCCR) model draws on existing resources and services already available in a region, providing initial triage and a central point of contact for victims and first responders, ensuring victims of crime can identify and access appropriate services, emotional and practical support, including using brokerage and financial related assistance.

Your Key Responsibilities

Manage referrals for eligible victims of crime and their immediate family and provide immediate and trauma-informed support in the form of triage, brokerage and referrals to appropriate specialist support services.

Undertake referrals to appropriate support services for long term support for recovery.

Facilitate priority assistance for victims of crime, including accurate recordkeeping and undertaking delegated tasks where required.

Maintain collaborative working relationships with external stakeholders including the Government departments and non - government organisations who provide services to victims of crime.

Respond empathetically and effectively to victims of crime, including promoting the rights and needs of victims of crime and facilitating access to the services available to them.

Identifies and implements ways to continually improve services, though sharing and seeking creative ideas, suggestions, and data to inform the effective delivery of services.

Participate in stakeholder networks and meetings to deliver an effective pilot and promote the work of Victim Assist more broadly.

Collect data and provide feedback on the effectiveness of the Victim of Crime Community Response Pilot.

Technical Skills, Abilities And Cultural Capability

Makes appropriate decisions based on legislation, policies, and procedures.

Analyses information, problems, situations, practices or procedures to define the problem or objective.

Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.

Performs well with frequent interruptions and/or distractions.

Ability to communicate effectively orally or in writing and communicates effectively with persons of various social, cultural, economic, and educational backgrounds.

Establishes and maintains co-operative working relationships with government and non-government entities.

Contributes to workplace equity, diversity, respect, and inclusion that enriches our culture of respect and inclusion by behaving in an ethical, respectful, and culturally sensitive manner.

Applications to remain current for 12 months.

Job Ad Reference: QLD/5+5874/24

Closing Date: Tuesday, 22 October 2024

Occupational group Justice & Legal