Job Description
Job Description
• A.
• Video Customer Identification Carry out Customer identification process through Video calls Performing due diligence checks & reviewing KYC documentation through Video calls Need to be consistent, thorough, accurate and credible while performing duties Need to be time bound & ensure the requests are closed with in stipulated timelines B.
• Interaction Quality Complete and accurate capture of call interactions Need to ensure defect rates are kept under acceptable levels C.
• Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards D.
• Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations Profiling of customers in order to aid right cross-servicing of Bank products E.
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions.
Skills
• Awareness of Banking regulatory guidelines, especially Anti Money Laundering
• Planning and Organizing Skills
• Interpersonal Skills
• Strong verbal & Written Communication skills Ability to draft summary
• Face to face customer handling skills
• Proficiency in Microsoft Office suite
• A.
• Video Customer Identification Carry out Customer identification process through Video calls Performing due diligence checks & reviewing KYC documentation through Video calls Need to be consistent, thorough, accurate and credible while performing duties Need to be time bound & ensure the requests are closed with in stipulated timelines B.
• Interaction Quality Complete and accurate capture of call interactions Need to ensure defect rates are kept under acceptable levels C.
• Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards D.
• Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations Profiling of customers in order to aid right cross-servicing of Bank products E.
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions.
Skills
• Awareness of Banking regulatory guidelines, especially Anti Money Laundering
• Planning and Organizing Skills
• Interpersonal Skills
• Strong verbal & Written Communication skills Ability to draft summary
• Face to face customer handling skills
• Proficiency in Microsoft Office suite
💡 Quick Summary
Seeking a career-building opportunity? The Video KYC|Officer|Banglore position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
