Job Description
Video Site Manager
Edmonton, Alberta
Onsite/Hybrid - Swing/Grave shift
Full time
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
About the Team
The Operations team ensures the reliable, professional delivery of monitoring and response services to Becklar customers and dealer partners. The team focuses on operational excellence, rapid alarm response, quality assurance, and maintaining the highest standards of service across Central Station operations.
Job Summary
Under the direction of the Senior Operations Manager, the Video Site Manager is responsible for the overall delivery of high-quality, timely, and professional monitoring services provided by the Central Station operations team. This role oversees operational performance, staffing, and service quality while ensuring key Central Station metrics and financial targets are achieved.
The Site Manager fosters a culture of accountability, professionalism, and continuous improvement. Working closely with Dealer Care, Human Resources, Training, and other Operations leaders, this role mentors and supports team leaders while ensuring policies, procedures, and service standards are consistently met. The Site Manager leads by example as a servant leader, empowering team members to succeed while supporting Becklar’s mission of protecting people, property, and employees when it matters most.
What You’ll Do / Key Responsibilities
Lead daily Central Station operations to ensure quality monitoring services and rapid alarm response
Maintain professionalism, security, and service integrity across all operational activities
Monitor operational metrics and performance indicators to maintain company KPIs
Use data and reporting to identify trends, improve processes, and optimize operational performance
Maintain accountability and professionalism through performance coaching and documented feedback
Support and mentor Team Coaches, Workforce Management (WFM), and the Scheduler
Ensure appropriate staffing levels through monitoring attrition, growth, and internal promotions
Partner closely with HR, Training, Dealer Care, and other Operations leaders
Support onboarding and successful transition of new hires from training to Central Station operations
Conduct regular staffing meetings to review performance and operational needs
Provide regular coaching and one-on-one meetings with team members to support development
Address performance concerns in partnership with HR through coaching and corrective action when necessary
Maintain Central Station operational budgets and monitor financial performance
Ensure all operational metrics, spreadsheets, and reporting are accurate and up to date
Reinforce urgency and accountability in alarm response to support Becklar’s mission
Support culture-building initiatives such as team events, recognition programs, and engagement activities
Remain current on Central Station procedures and assist with alarm handling when necessary
Be an active participant in Central Station leadership discussions and initiatives
Perform additional duties as assigned to support operational success
What You’ll Need / Qualifications
Bachelor’s degree in Business, Operations, or a related field
2–4 years of professional management or operations leadership experience
Experience managing teams in a fast-paced operational or service environment
Strong analytical mindset with the ability to interpret data and identify improvement opportunities
Excellent communication, leadership, and interpersonal skills
Strong attention to detail with a focus on follow-through and accountability
Ability to work effectively under pressure and across multiple operational shifts
Proficiency with Microsoft Office and Google Workspace tools
Ability to learn and utilize monitoring platforms, telephony systems, and operational software
Strong problem-solving skills and ability to address employee and operational issues proactively
Ability to coach, mentor, and develop team members
Must be able to read and speak English clearly
Ability to work 40+ hours per week and primarily support swing or grave shifts
Availability for operational support as needed
What’s In It For You?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. Life at Becklar is built on trust, teamwork, and moments that matter — backed by benefits designed to support you both at work and beyond:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans
401(k) retirement plan with company contribution
Wellbeing and lifestyle perks
Generous PTO
EEO Statement
Becklar is an equal opportunity employer committed to a workplace free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and skills, without regard to any status protected under federal, state, or local law.
Even if you don’t match every qualification listed, we encourage you to apply or follow us on social media to stay connected with future opportunities.
Edmonton, Alberta
Onsite/Hybrid - Swing/Grave shift
Full time
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
About the Team
The Operations team ensures the reliable, professional delivery of monitoring and response services to Becklar customers and dealer partners. The team focuses on operational excellence, rapid alarm response, quality assurance, and maintaining the highest standards of service across Central Station operations.
Job Summary
Under the direction of the Senior Operations Manager, the Video Site Manager is responsible for the overall delivery of high-quality, timely, and professional monitoring services provided by the Central Station operations team. This role oversees operational performance, staffing, and service quality while ensuring key Central Station metrics and financial targets are achieved.
The Site Manager fosters a culture of accountability, professionalism, and continuous improvement. Working closely with Dealer Care, Human Resources, Training, and other Operations leaders, this role mentors and supports team leaders while ensuring policies, procedures, and service standards are consistently met. The Site Manager leads by example as a servant leader, empowering team members to succeed while supporting Becklar’s mission of protecting people, property, and employees when it matters most.
What You’ll Do / Key Responsibilities
Lead daily Central Station operations to ensure quality monitoring services and rapid alarm response
Maintain professionalism, security, and service integrity across all operational activities
Monitor operational metrics and performance indicators to maintain company KPIs
Use data and reporting to identify trends, improve processes, and optimize operational performance
Maintain accountability and professionalism through performance coaching and documented feedback
Support and mentor Team Coaches, Workforce Management (WFM), and the Scheduler
Ensure appropriate staffing levels through monitoring attrition, growth, and internal promotions
Partner closely with HR, Training, Dealer Care, and other Operations leaders
Support onboarding and successful transition of new hires from training to Central Station operations
Conduct regular staffing meetings to review performance and operational needs
Provide regular coaching and one-on-one meetings with team members to support development
Address performance concerns in partnership with HR through coaching and corrective action when necessary
Maintain Central Station operational budgets and monitor financial performance
Ensure all operational metrics, spreadsheets, and reporting are accurate and up to date
Reinforce urgency and accountability in alarm response to support Becklar’s mission
Support culture-building initiatives such as team events, recognition programs, and engagement activities
Remain current on Central Station procedures and assist with alarm handling when necessary
Be an active participant in Central Station leadership discussions and initiatives
Perform additional duties as assigned to support operational success
What You’ll Need / Qualifications
Bachelor’s degree in Business, Operations, or a related field
2–4 years of professional management or operations leadership experience
Experience managing teams in a fast-paced operational or service environment
Strong analytical mindset with the ability to interpret data and identify improvement opportunities
Excellent communication, leadership, and interpersonal skills
Strong attention to detail with a focus on follow-through and accountability
Ability to work effectively under pressure and across multiple operational shifts
Proficiency with Microsoft Office and Google Workspace tools
Ability to learn and utilize monitoring platforms, telephony systems, and operational software
Strong problem-solving skills and ability to address employee and operational issues proactively
Ability to coach, mentor, and develop team members
Must be able to read and speak English clearly
Ability to work 40+ hours per week and primarily support swing or grave shifts
Availability for operational support as needed
What’s In It For You?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. Life at Becklar is built on trust, teamwork, and moments that matter — backed by benefits designed to support you both at work and beyond:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans
401(k) retirement plan with company contribution
Wellbeing and lifestyle perks
Generous PTO
EEO Statement
Becklar is an equal opportunity employer committed to a workplace free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and skills, without regard to any status protected under federal, state, or local law.
Even if you don’t match every qualification listed, we encourage you to apply or follow us on social media to stay connected with future opportunities.
💡 Quick Summary
Seeking a career-building opportunity? The Video Site Manager position is now open for candidates interested in the Media & Communication sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.
