Job Description
VIP Service Executive - Customer Service
Location: Sakinaka, Andheri East Mumbai
Employment Type: Full-Time (Work from office)
Department: Customer Service and Support
Job Description:
We are looking for a passionate and skilled Service Executive to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey with us. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized solutions, and ensuring that they receive a seamless, high-quality experience throughout their membership.
The ideal candidate will possess excellent communication skills, a client-centric mindset, and a deep passion for helping people find their ideal life partners.
Role and Responsibilities:
Customer Interaction and Service:
Engage with high-profile users via inbound and outbound calls for customer service, renewals, and upselling.
Provide expert guidance on Company's services and features.
Address customer concerns with professionalism and empathy.
Assist users in enhancing their profiles to boost visibility.
Sales, Renewals, and Revenue Generation:
Upsell premium services and handle membership renewals effectively.
Build lasting relationships and maximize revenue opportunities.
This is a fixed salary role, unaffected by targets.
Documentation and CRM Updates:
Maintain detailed records of all interactions in the CRM.
Follow all standard operating procedures and compliance guidelines.
Team Collaboration and Learning:
Collaborate with other teams to improve customer experience.
Attend trainings to stay updated with platform upgrades.
Requirements & Remuneration:
For Day Shift – Linguistic Male & Female Candidates
Languages Required:
Bengali – 2
Gujrati – 2
Marathi – 2
Punjabi – 2
Kannada – 2
Malayalam – 2
Telugu – 2
Tamil – 2
Fluency: English + any one of the above languages
Shift: Day Shift with 2 Rotational Week Offs
Qualification: Minimum HSC Passed
Experience Requirement: Minimum 6 months in Customer Service/sales/Renewals/upselling/cross-selling.
Interview Process:
HR Round
Operations Round
Manager Round
Salary:
25,000 - 35,000 IN Hand + PF + Mediclaim + Other benefits.
Why Join Us:
✔ On Payroll + Competitive Salary + Incentives
✔ Robust Training & Career Development
✔ Dynamic & Inclusive Work Culture
✔ Contribute to a Meaningful Mission
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Morning shift
Rotational shift
Supplemental Pay:
Commission pay
Performance bonus
Yearly bonus
Application Question(s):
Do you speak any regional languages?
What was your last in hand salary?
Education:
Higher Secondary(12th Pass) (Required)
Language:
English (Required)
Work Location: In person
Return to Search
Location: Sakinaka, Andheri East Mumbai
Employment Type: Full-Time (Work from office)
Department: Customer Service and Support
Job Description:
We are looking for a passionate and skilled Service Executive to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey with us. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized solutions, and ensuring that they receive a seamless, high-quality experience throughout their membership.
The ideal candidate will possess excellent communication skills, a client-centric mindset, and a deep passion for helping people find their ideal life partners.
Role and Responsibilities:
Customer Interaction and Service:
Engage with high-profile users via inbound and outbound calls for customer service, renewals, and upselling.
Provide expert guidance on Company's services and features.
Address customer concerns with professionalism and empathy.
Assist users in enhancing their profiles to boost visibility.
Sales, Renewals, and Revenue Generation:
Upsell premium services and handle membership renewals effectively.
Build lasting relationships and maximize revenue opportunities.
This is a fixed salary role, unaffected by targets.
Documentation and CRM Updates:
Maintain detailed records of all interactions in the CRM.
Follow all standard operating procedures and compliance guidelines.
Team Collaboration and Learning:
Collaborate with other teams to improve customer experience.
Attend trainings to stay updated with platform upgrades.
Requirements & Remuneration:
For Day Shift – Linguistic Male & Female Candidates
Languages Required:
Bengali – 2
Gujrati – 2
Marathi – 2
Punjabi – 2
Kannada – 2
Malayalam – 2
Telugu – 2
Tamil – 2
Fluency: English + any one of the above languages
Shift: Day Shift with 2 Rotational Week Offs
Qualification: Minimum HSC Passed
Experience Requirement: Minimum 6 months in Customer Service/sales/Renewals/upselling/cross-selling.
Interview Process:
HR Round
Operations Round
Manager Round
Salary:
25,000 - 35,000 IN Hand + PF + Mediclaim + Other benefits.
Why Join Us:
✔ On Payroll + Competitive Salary + Incentives
✔ Robust Training & Career Development
✔ Dynamic & Inclusive Work Culture
✔ Contribute to a Meaningful Mission
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Morning shift
Rotational shift
Supplemental Pay:
Commission pay
Performance bonus
Yearly bonus
Application Question(s):
Do you speak any regional languages?
What was your last in hand salary?
Education:
Higher Secondary(12th Pass) (Required)
Language:
English (Required)
Work Location: In person
Return to Search
💡 Quick Summary
Seeking a career-building opportunity? The VIP Service Executive position is now open for candidates interested in the Legal Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
