Job Description
Virtual Receptionist / Appointment Setter
Company: GrowYourClinic (Sales Agency) Location: Remote Type: Full-time
About Us
We're a sales agency working with clinics in the medical industry across the UK, Ireland, and the US. We handle inbound enquiries, appointment bookings, and client communications on behalf of our clinic clients across a range of treatments and services. We're scaling fast and looking to bring on a sharp, reliable receptionist to help us deliver outstanding service across multiple clinic accounts.
The Role
You'll be the first point of contact for leads coming into our clinic clients. Your main responsibility will be calling leads to qualify them, build rapport, and convert them into booked appointments. You'll also handle inbound enquiries via WhatsApp, SMS, and social media DMs as a secondary part of the role.
You'll work across 10 clinic accounts, each with its own persona and brand voice. You'll be using GoHighLevel (CRM), WhatsApp Business, and Notion daily.
Responsibilities
Call inbound and follow-up leads daily as the primary part of the role
Respond to enquiries across 10 clinic accounts via WhatsApp, SMS, and social DMs within target response times (typically under 5 minutes during shift hours)
Qualify leads by asking the right discovery questions about treatment type, experience, goals, and availability
Book appointments directly into each clinic's calendar
Send and follow up on deposit payment links to secure bookings
Run long-term follow-up sequences for leads who don't book first time (warm reactivation, golden follow-up)
Maintain each clinic's tone of voice consistently across calls and messages (you'll be working under different personas for different clinics)
Update CRM contacts with notes, custom fields, and final sale values where applicable
Flag any urgent issues, complaints, or unusual enquiries to Ben
Hit a minimum 20% lead-to-booking conversion rate across accounts
Requirements
Must-haves:
Clear spoken English with no strong accent (this is non-negotiable, you'll be calling clients across the UK, Ireland, and the US daily)
Excellent written English
Confident, friendly, and professional phone manner
Strong typing speed and accuracy
Reliable high-speed internet connection
Quiet professional working environment
Available to work UK and US business hours (with some flexibility for evenings/weekends)
Comfortable working across multiple accounts and switching personas quickly
Sales-oriented mindset with a focus on conversion, not just admin
Attention to detail and ability to follow scripts and processes
Nice-to-haves:
Previous experience in sales, customer service, or appointment setting
Familiarity with GoHighLevel, WhatsApp Business, or similar CRMs
Experience in the medical, healthcare, or wellness industry
Background in writing copy or social media management
What We Offer
Competitive base salary based on experience
Performance bonuses tied to booking conversion rates
Fully remote position, work from anywhere
Long-term role with growth opportunities as we scale
Training provided on systems, scripts, and clinic-specific knowledge
Supportive team environment with clear processes and Notion knowledge bases for each client
How to Apply
Please send:
A short voice note (1-2 minutes) introducing yourself and explaining why you'd be a good fit
Your CV
ID proof
Examples of any previous customer service or sales work if available
Shortlisted candidates will be invited to a paid trial period to assess fit before being offered the full role.
Job Types: Full-time, Part-time
Pay: £2,500.00-£3,000.00 per month
Expected hours: 48 per week
Benefits:
Gym membership
Sick pay
Work from home
Work Location: Remote
Company: GrowYourClinic (Sales Agency) Location: Remote Type: Full-time
About Us
We're a sales agency working with clinics in the medical industry across the UK, Ireland, and the US. We handle inbound enquiries, appointment bookings, and client communications on behalf of our clinic clients across a range of treatments and services. We're scaling fast and looking to bring on a sharp, reliable receptionist to help us deliver outstanding service across multiple clinic accounts.
The Role
You'll be the first point of contact for leads coming into our clinic clients. Your main responsibility will be calling leads to qualify them, build rapport, and convert them into booked appointments. You'll also handle inbound enquiries via WhatsApp, SMS, and social media DMs as a secondary part of the role.
You'll work across 10 clinic accounts, each with its own persona and brand voice. You'll be using GoHighLevel (CRM), WhatsApp Business, and Notion daily.
Responsibilities
Call inbound and follow-up leads daily as the primary part of the role
Respond to enquiries across 10 clinic accounts via WhatsApp, SMS, and social DMs within target response times (typically under 5 minutes during shift hours)
Qualify leads by asking the right discovery questions about treatment type, experience, goals, and availability
Book appointments directly into each clinic's calendar
Send and follow up on deposit payment links to secure bookings
Run long-term follow-up sequences for leads who don't book first time (warm reactivation, golden follow-up)
Maintain each clinic's tone of voice consistently across calls and messages (you'll be working under different personas for different clinics)
Update CRM contacts with notes, custom fields, and final sale values where applicable
Flag any urgent issues, complaints, or unusual enquiries to Ben
Hit a minimum 20% lead-to-booking conversion rate across accounts
Requirements
Must-haves:
Clear spoken English with no strong accent (this is non-negotiable, you'll be calling clients across the UK, Ireland, and the US daily)
Excellent written English
Confident, friendly, and professional phone manner
Strong typing speed and accuracy
Reliable high-speed internet connection
Quiet professional working environment
Available to work UK and US business hours (with some flexibility for evenings/weekends)
Comfortable working across multiple accounts and switching personas quickly
Sales-oriented mindset with a focus on conversion, not just admin
Attention to detail and ability to follow scripts and processes
Nice-to-haves:
Previous experience in sales, customer service, or appointment setting
Familiarity with GoHighLevel, WhatsApp Business, or similar CRMs
Experience in the medical, healthcare, or wellness industry
Background in writing copy or social media management
What We Offer
Competitive base salary based on experience
Performance bonuses tied to booking conversion rates
Fully remote position, work from anywhere
Long-term role with growth opportunities as we scale
Training provided on systems, scripts, and clinic-specific knowledge
Supportive team environment with clear processes and Notion knowledge bases for each client
How to Apply
Please send:
A short voice note (1-2 minutes) introducing yourself and explaining why you'd be a good fit
Your CV
ID proof
Examples of any previous customer service or sales work if available
Shortlisted candidates will be invited to a paid trial period to assess fit before being offered the full role.
Job Types: Full-time, Part-time
Pay: £2,500.00-£3,000.00 per month
Expected hours: 48 per week
Benefits:
Gym membership
Sick pay
Work from home
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Virtual Receptionist position is now open for candidates interested in the Work from home Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
