Virtual Relationship Banking

Customer Engagement •Continuous engagement with the portfolio customers mapped as per the contact policy, withaccurate & complete capture of interaction details.•Call handling as per defined standards.•Accurate resolution for customer queries.•Promoting Digital Banking services for a superior customer service experience.•Profiling of customers in order to aid right cross-servicing of Bank products•Accurate logging and resolution of complaints.•Attrition control of customers.•Regular interactions with the customers and pro-actively assessing customer needs.•Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.•Ensure portfolio quality of relationship while racing considering eligibility.•Monitor large amount movements and account closure from the deposit accounts.•Ensure retention of customersAchievement of portfolio parameters•Meet the defined objectives of the Portfolio managed by the respective VRMSales• Right cross-sell of products basis profiling and engagement.•Penetration of products across groups.•Sales across all product segments-TPP, Assets, Cards etc.•Acquiring & grouping of all related IDs of the Primary ID.•Use of triggers to track maturity of FDs, movement of CASA balances etc.and preventoutflow.•Ensure Staff are trained on product knowledge and requisite certifications.•Income to be generated at a customer level.Interaction Quality•Achieve Quality benchmarks defined from time to time.•Complete and accurate capture of call interactions, including profiling thereby aidingrelationship management.Audit and Service Quality•Ensure all laid down system and process are followed as stipulated by Audit and SeniorManagement•Ensure accurate and timely submission of financial transactions & requests.•Adherence to set processes of updating customer interactions in CRM next.MIS – Reporting•Ensure timely submission of Customer base review / reports as requested by Central Team /Senior ManagementPrimary Responsibilities:• To engage regularly with the customers as defined by the contact policy and provide a Consistent& a Superior Digital Experience• Ensuring that customers get world-class services and their needs are understood and met throughfinancial products that the Bank has to offer• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customersto use the Digital mediums• for their banking transactions/ needs, while keeping a 'window' to talk to the bank whenevercustomer needs.• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelinesand regulatory requirements are followed.• So that the RM becomes the top of the mind recall amongst the customers in the catchment for alltheir financial needs and services• thereby ensuring that the RM also achieves the key performance parameters setEducational qualifications preferred• Category: Bachelor's DegreeRequired work experience• Years of experience: 1 to 2Required Skills:• Basic Banking• CommunicationRequired abilities• Other:Major Stake holders(intra team and cross functional stakeholders, who would need to be interacted with fordischarging duties)• Customers• Prime Head• Regional Head• Unit Head• Team ManagersMore information about this Virtual Relationship Banking JobPlease go through the below FAQs to get all answers related to the given Virtual Relationship Banking jobWhat are the job requirements to apply for this Virtual Relationship Banking job position? Ans: A candidate must have a minimum of 1 to 2 year experience as an Virtual Relationship Banking What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Virtual Relationship Banking is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Virtual Relationship Banking position? Ans: There are immediate 1 job openings for Virtual Relationship Banking in our Organisation