Job Description
Job Overview
Kotak Mahindra Bank is seeking a highly skilled Virtual Relationship Manager to lead our team of Customer Service Representatives. This role involves managing a portfolio of customers, ensuring best-in-class conversion ratios, and maintaining high levels of customer satisfaction.
Key Responsibilities:
• Collaborate with fulfillment teams to achieve sales targets
• Ensure availability of trained manpower to meet production demands
• Meet cost-to-income ratios as determined by scorecards
• Adhere to performance standards and customer satisfaction metrics
Requirements:
• Graduate degree with 7 years of experience or Postgraduate degree with 5 years of experience
• Proven leadership skills with at least 3 years of team management experience
• Experience in tele-sales or relationship management in BFSI preferred
• Strong communication and people management skills
Kotak Mahindra Bank is seeking a highly skilled Virtual Relationship Manager to lead our team of Customer Service Representatives. This role involves managing a portfolio of customers, ensuring best-in-class conversion ratios, and maintaining high levels of customer satisfaction.
Key Responsibilities:
• Collaborate with fulfillment teams to achieve sales targets
• Ensure availability of trained manpower to meet production demands
• Meet cost-to-income ratios as determined by scorecards
• Adhere to performance standards and customer satisfaction metrics
Requirements:
• Graduate degree with 7 years of experience or Postgraduate degree with 5 years of experience
• Proven leadership skills with at least 3 years of team management experience
• Experience in tele-sales or relationship management in BFSI preferred
• Strong communication and people management skills
💡 Quick Summary
Seeking a career-building opportunity? The Virtual Relationship Manage position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
