Service Assurance Officer (Escalations on Call) jobs in Thane Call 8080702016 Kanchan

email - [email protected]

www.hyfly.in

Responsibilities

Provide assistance to customers through email, phone, or other contact methods as needed.

Address customer inquiries in a timely manner and provide satisfactory solutions to customer problems.

Document customer interactions and keep track of customer feedback and records.

Identify and suggest ways to improve customer service processes.

Follow-up with customers to ensure they are satisfied with the resolution of their issue.

Requirements

Remain knowledgeable about the company's products and services.

Previous Customer Service Experience Preferred.

Excellent communications skills, both written and verbal.

Strong problem-solving skills and ability to quickly come up with solutions.

Ability to maintain a professional and pleasant demeanor in difficult situations.

Ability to work independently with minimal supervision.

Computer proficiency in Microsoft Office, databases, and other relevant software.

Flexibility to work different shifts and respond to customer inquiries as necessary.

Professional Skills, Criteria Benefits :-
• Excellent Command on English Must.
• HSC with Min 6 months experience in BPO Sector will do.
• Graduate fresher can apply.
• Candidates nearby Navi Mumbai, Belapur Panvel can only apply.
• Experience in Mutual Fund Domain is a added Advantage.
• Opportunity to Work with Corporate Clients.
• Get product Training, NISM Soft Skill Training, Etc.

Job Locations : ANDHERI / VASHI /TURBHE / Thane-West (Maharashtra)

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