Job description Roles and Responsibilities Building effective relationships with portfolio customers to retain and developing sustainable relationships. Identifying customer financial and other banking needs. Working closely with other departments to ensure customer instructions are executed correctly and in a timely manner. Improving customer experience by collating customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and services. Call handling as per defined standards and sales on all product segments TPP, Assets, Cards etc. Accurate logging and resolution of complaints. Right cross-sell of products basis profiling and engagement. Ensure to achieve income target and TPP product targets. Income to be generated at a customer level. Supporting improvement initiatives, providing customer feedback of our services and product offering and ensure compliance with audit requirements and quality assurance. Ensure timely submission of customer base review / reports as requested by central team / senior management. 30+ days ago