Virtual Relationship Manager

To head the retail branch, spearhead sales ensuring profitability, business development and growth of the retail business of the branch and provide leadership in operations, compliance, logistics and administrative functions of the branch.

Functional Responsibilities

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

Assess local market conditions and identify current and prospective sales opportunities

Develop forecasts, financial objectives and business plans

Meet goals and metrics

Manage budget and allocate funds appropriately

Bring out the best of branchs personnel by providing training, coaching, development and motivation

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Address customer and employee satisfaction issues promptly

Adhere to high ethical standards, and comply with all regulations/applicable laws

Network to improve the presence and reputation of the branch and company

Stay abreast of competing markets and provide reports on market movement and penetration