Virtual Relationship Manager

Business Function
:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose:
• Acquire clients through e-boarding of the provided leads and nurture the relationship for AUM build up in a steady manner.
• Establish the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channels
• Ensure right balance of the product mix and balance NTB (New to Bank NR customers) with increased penetration of existing customers to deepen the wallet share.
• Drive and deliver a radical improvement in customer satisfaction scores through timely engagement and redressal of client enquiries.
• Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of new clients.
• Empower DBS IN clients embrace the value delivery channels to improve transaction efficiency and effectiveness

Required Experience:
• Minimum of 3-4 years of experience in a 24x7 contact center environment OR in a Back-Office Processing OR Banking OR Financial Services Industry
• Should be willing to work in rotational shifts and experienced in moving between multiple screens and systems while entering the data
• Experience in handling difficult customer chats/conversations, while simultaneously entering data on different screens

Education / Preferred Qualifications:
• Minimum qualification of a Graduate. Professional Certification/ Courses in financial services / e-commerce would be an added advantage

Work Relationship:
• Direct reporting to Team Lead- Virtual Banking
• Work with peers within team, Centre and from other support and Business Units
• Management of clients and prospects for acquisition, handle query or complaint resolution and entrench client relationship.
• Close interaction with Regional / Cluster teams and Operations to ensure consistent delivery of service standards

India
Maharashtra
Pune Show on map Get directions