Job Description
Bank Payroll- Team Leader jobs in Thane Call +022XXXXXX Anjali
email - hyflyhr+@gmail.com
www.hyfly.in
Team Leader Inbound Thane
Job Designation: Team Leader / Team Manager- (Inbound Credit Card)
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Process- Voice
Work Locations: Mumbai-Thane -West (Wagle Estate) Location.
Payroll: This is Permanent Bank Payroll job(non BPO)
Salary Package: Annual CTC of Rs.5.00 to 7.00 Lac per annum plus performance based high Incentives.Plus PF, Gratuity and Mediclaim Insurance cover (as per policy).
Education Qualification: Minimum Graduate with any stream Or
Post Graduate with any stream.
Experience: Must have at least 5.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.
Eligibility Criteria
• Excellent communication skills Verbal Written
• Flexible to work in day shift including Sunday holidays.
• Male Female both can apply with maximum age limit of 35 years.
• Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers.
• Flexible to work 24/7 for male and For Females 7AM till 8PM) including Sunday holidays.
Job Description
• Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
• Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
• Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
• Manage escalated customer calls (complaints) with end-to-end resolution.
email - hyflyhr+@gmail.com
www.hyfly.in
Team Leader Inbound Thane
Job Designation: Team Leader / Team Manager- (Inbound Credit Card)
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Process- Voice
Work Locations: Mumbai-Thane -West (Wagle Estate) Location.
Payroll: This is Permanent Bank Payroll job(non BPO)
Salary Package: Annual CTC of Rs.5.00 to 7.00 Lac per annum plus performance based high Incentives.Plus PF, Gratuity and Mediclaim Insurance cover (as per policy).
Education Qualification: Minimum Graduate with any stream Or
Post Graduate with any stream.
Experience: Must have at least 5.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.
Eligibility Criteria
• Excellent communication skills Verbal Written
• Flexible to work in day shift including Sunday holidays.
• Male Female both can apply with maximum age limit of 35 years.
• Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers.
• Flexible to work 24/7 for male and For Females 7AM till 8PM) including Sunday holidays.
Job Description
• Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
• Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
• Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
• Manage escalated customer calls (complaints) with end-to-end resolution.
💡 Quick Summary
Seeking a career-building opportunity? The Virtual Relationship Manager | Team Leader VRM | Leading Bank position is now open for candidates interested in the Bank Jobs sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
