Virtual Relationship Manager | YF|YP|GIB | Yes Bank Limited HireMee

Job Description

Portfolio Management for Bank’s Domestic / NRI Customers:

Engage with assigned portfolio of Bank customers for service and deepening relationship
Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions
Deepening of customer portfolio level benchmarks
Manage Issues and Maintain complete relationship record for assigned customer accounts
Enhancing customer wallet size
Profiling Customer to increase wallet share – Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship
Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
Service to Sales approach established for deepening relationship with family members and associates which have been grouped together
Acquisition of New To Bank Customers:

To acquire new to bank customers from leads generated through marketing channel and various campaigns
Referrals generated from existing customers
Penetration of products across family groups
Customer Query and Complaint resolution:

Ensure query resolution of the customers by coordinating with service and operations team
Resolving all complaints received from preferred customers within the stipulated TAT’s
Fulfilment of other objectives:

To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time.
Competencies / Skill set required:

Verbal and written communication skill / listening skills.
Customer service orientation.
Interpersonal Effectiveness.
Ability to work accurately, under high pressure within fixed and short timeframes.
Result and quality oriented.
Resilience / Persuasiveness.
Negotiation / Conviction skills.
High energy level and Self motivation.
Desired Candidate Profile:Graduate Significant experience in a sales department with a good sensibility regarding customer acquisition and portfolio management.
Ability to negotiate, convince clients and increase clients accounts.
Feel at ease with numbers and MS Excel and generally very comfortable with IT.
Proven track record in sales.
Qualification and Experience Required:

Qualifications:

Minimum Graduate or equivalent degree.
Excellent flair of English Language.
Experience:

1 to 5 years of experience in sales & / or relationship role( Preferable).
Fresher’s with excellent communication skill can be considered.
Work location : Mumbai, Chennai
Job Requirements :23
Educational Qualification : UG-Non Engineering
Other Details

Weekly Working Days: 6
OFF Days Comment: Not Updated
Salary Type: Annual CTC
Salary : 300000 - 300000
Other Description

Role: Not Updated
Industry Type: Telecommunication , Mobile
Employment Type: Full Time
Role Category: Telecommunication , Mobile
Education

B.Com
Commerce
B.Com
Economics
B.Com
Other
BA
Advertising and Brand Management
BA
Business Management
BA
Communication
BA
Communicative English
BA
English
BA
Fine Arts
BA
Hindi
BA
Journalism
BA
Office Management
BA
Public Relations
BA
Vocational Studies
BA
Social Science
BA
Public Administration
BA
Others
BBM/BBA
BBA / BBM
BBM/BBA
Business Laws
BBM/BBA
Management
B.Sc
Other
Key Skills

Communication

Customer Support

Business Communication

Customer About Company

Yes Bank is an Indian bank headquartered in Mumbai, India and was founded by Rana Kapoor and Ashok Kapoor in 2004. It offers wide range of differentiated products for corporate and retail customers through retail banking and asset management services.

Company Info

Address : Yes Bank House, Off Western Express Highway, Santacruz East Mumbai, Mumbai City, Maharashtra 400055 INDIA