Visitor Service Assistant role, Clerk Grade 1/2
Package includes hourly rate ($38.71 to $42.08) plus employer’s contribution to super and applicable casual loading
Casual Opportunity
Role is located in Gloucester




Do you want to work to make a difference for NSW?

Working to protect the state’s environment and heritage



About the role

Opportunity to join NSW National Parks and Wildlife Service and contribute to the protection of the natural environment and Aboriginal heritage in the stunning Kosciuszko National Park of the Southern Ranges Branch.

As a Visitor Service Assistant, you will be responsible for greeting and directing visitors to Parks, educating them on Park values, promoting a positive visitor experience and ensuring compliance with Park rules. On a typical day you will be:

Providing information and advice to visitors on facilities, services and activities available.
Fostering appreciation and enjoyment by visitors of park values.
Promoting Park activities.
Performing park compliance patrol duties.
Applicants will need to be available to work weekends, public holidays and school holidays.



About you

To be successful in the role, you will have:

Experience acting independently on matters relating to the entry of visitors to the national park that are not covered by policy and where supervisors are not readily available.
Demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities.
Exercising excellent customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills.


Essential Requirements

Experience in cash handling procedures.
Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
Capacity and willingness to undertake enforcement duties associated with the park use fee system and NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
Basic computer skills and the ability to operate a two-way radio.
Current driver’s licence.
The holder of this role will be required to wear an NPWS uniform.
This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.


Note: Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function

To view the Role Description, go to: Visitor Service Assistant



Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.



What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

Accrued days off in addition to Annual Leave
Corporate wellbeing programs, including the Fitness Passport
Learning and development opportunities, including in-house training.


What we do

About NSW National Parks & Wildlife Service

Visit a park



To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.



Applications close: Monday, 9 September 2024 at 11.55pm.



For more information about the role, please contact Lynne Challis, Administrative Support Officer, Hunter Central Coast Branch, National Parks and Wildlife Service, on 02 6540 2301 or via [email protected]



A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.



Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.



Looking for more information or assistance in applying?



Our commitment to a diverse and inclusive workplace.
How we encourage and support people with disability
Information and adjustments for individual needs for the recruitment process and the workplace.


If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Vithiya Yogarajah on 0482 646 348 (please mention reference number 537772).



If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn



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