Job description

Its knowing your welcome will leave a lasting impression

Its creating a memorable experience for visitors in a historic setting. This is what makes working for the Royal Collection Trusts Visitor Services team at the Palace of Holyroodhouse so special.

As part of our dedicated team, youll play a key role in managing public access to the Palace and The Kings Gallery, ensuring that every visitor has an unforgettable experience. Youll be the face of the Royal Collection Trust, engaging with visitors, sharing your knowledge of the Royal Collection and the Palaces, and ensuring that each visit is both enjoyable and informative.

Key Responsibilities
• Youll offer a warm and friendly welcome to all visitors, actively engaging with them to enhance their appreciation and understanding of the Royal Collection and the historic Palaces.
• Drawing on your knowledge of the Royal Collection, the Palaces, and the local area, youll share fascinating insights, adapting your delivery to suit each visitors interests.
• Ensuring the safety and security of both the visitors and the exhibits will be a key part of your role, alongside maintaining the high standards of presentation throughout the Palace and galleries.
• Youll assist with the daily preparation of visitor routes, ensuring all areas are immaculate, and report any maintenance or cleaning issues to ensure they are swiftly resolved.
• Supporting special events, press visits, and receptions, youll help with hospitality and ensure smooth operations for a wide range of activities.
• Youll also be familiar with security, emergency, and evacuation procedures, ensuring the safety of all visitors, while maintaining the highest standards of visitor care.
We are seeking applications from candidates who are available to work full time hours, there may be opportunities to work part time but this will be discussed during the interview process. Although the role is being offered on a fixed term basis there may be the opportunity to be offered a permanent position at the end of the contract.

Benefits

We know that to deliver our best work; we need to feel at our best. Thats why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (well contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

What we are looking for
• Youll have a genuine passion for delivering excellent visitor care, with a warm and approachable manner that puts visitors at ease.
• Clear and confident communication is essential, as youll be engaging with a wide range of people and sharing your knowledge about the Palaces and the Royal Collection.
• A commitment to high standards and the ability to gauge visitor interest and knowledge will help you tailor each interaction to suit their needs.
• Youre a team player who can build positive relationships with colleagues and provide support to new team members.
• Flexibility is key, as you may be required to work evening events and tours. You will be able to work effectively when things get busy and remain calm under pressure.
Desirable
• Experience working in a gallery, museum, or heritage attraction would be ideal, as would any front-line customer service experience.