Job Description
alary:
Level 5, $105,167- $114,938 p.a. Public Sector CSA Agreement 2024
Location:
Perth
Unit/Division:
Engagement
Work Type:
Fixed Term - Full Time
Position No:
15665
Closing Date:
2026-05-25 4:00 PM
We currently have one (1) Fixed term, Full-time Vacancy available for a period of 12 months from 1 July 2026, with the possibility of extension and/or permanency.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
The Visitor Services Manager is responsible for overseeing the forward-facing service staff including Volunteers, Visitor Services Officers and Retail staff. The role is also responsible for creating a coordinated and unified team of service staff that contribute and drive continual enhancement of the museum-wide commitment to a visitor-centred experience. The position oversees visitor data collection, visitor feedback, and analysis of admissions and sales data.
About you
We are looking for a motivated leader who inspires the team to strive for exceptional visitor experiences.
The successful applicant will be expected to:
Manage the daily visitor services, retail, and volunteer operations of the site through effective leadership, resource management, planning and evaluation.
Oversee all aspects of visitor interactions on-site entry, reception, memberships, digital platforms, and manage related financial accountabilities.
Contribute to the site’s visitor-oriented experiences including ensuring the effective delivery of exhibitions, public and education programs, events, outreach, marketing, and online services.
Design training and staff development requirements, including coaching and mentoring teams to improve customer service.
See JDF for the full list of duties.
How to apply
Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.
We require you to submit:
A current comprehensive CV including the contact details of two referees.
A statement of no more than two (2) x A4 pages addressing the following essential work-related requirements (Selection Criteria).
(Please provide relevant examples to support your claims.):
Significant experience in a managerial and leadership role whilst demonstrating a strong track record of providing excellent customer service, preferably in an arts or tourism environment (Criterion 1).
Demonstrated experience in developing teams working in multifaceted and diverse visitor experiences, and their relationship to quality customer service, including within retail, ticketing, and programming (Criterion 2).
Demonstrated high level communication and interpersonal skills to communicate effectively orally and in writing, and with a range of stakeholders; prepare and deliver presentations and written materials appropriate for diverse program platforms, including public presentations and training programs (Criterion 5).
Note that the remaining essential work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.
Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.
Level 5, $105,167- $114,938 p.a. Public Sector CSA Agreement 2024
Location:
Perth
Unit/Division:
Engagement
Work Type:
Fixed Term - Full Time
Position No:
15665
Closing Date:
2026-05-25 4:00 PM
We currently have one (1) Fixed term, Full-time Vacancy available for a period of 12 months from 1 July 2026, with the possibility of extension and/or permanency.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
The Visitor Services Manager is responsible for overseeing the forward-facing service staff including Volunteers, Visitor Services Officers and Retail staff. The role is also responsible for creating a coordinated and unified team of service staff that contribute and drive continual enhancement of the museum-wide commitment to a visitor-centred experience. The position oversees visitor data collection, visitor feedback, and analysis of admissions and sales data.
About you
We are looking for a motivated leader who inspires the team to strive for exceptional visitor experiences.
The successful applicant will be expected to:
Manage the daily visitor services, retail, and volunteer operations of the site through effective leadership, resource management, planning and evaluation.
Oversee all aspects of visitor interactions on-site entry, reception, memberships, digital platforms, and manage related financial accountabilities.
Contribute to the site’s visitor-oriented experiences including ensuring the effective delivery of exhibitions, public and education programs, events, outreach, marketing, and online services.
Design training and staff development requirements, including coaching and mentoring teams to improve customer service.
See JDF for the full list of duties.
How to apply
Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.
We require you to submit:
A current comprehensive CV including the contact details of two referees.
A statement of no more than two (2) x A4 pages addressing the following essential work-related requirements (Selection Criteria).
(Please provide relevant examples to support your claims.):
Significant experience in a managerial and leadership role whilst demonstrating a strong track record of providing excellent customer service, preferably in an arts or tourism environment (Criterion 1).
Demonstrated experience in developing teams working in multifaceted and diverse visitor experiences, and their relationship to quality customer service, including within retail, ticketing, and programming (Criterion 2).
Demonstrated high level communication and interpersonal skills to communicate effectively orally and in writing, and with a range of stakeholders; prepare and deliver presentations and written materials appropriate for diverse program platforms, including public presentations and training programs (Criterion 5).
Note that the remaining essential work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.
Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.
💡 Quick Summary
Seeking a career-building opportunity? The Visitor Services Manager position is now open for candidates interested in the Helper Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
