Visitor Services Support Worker

Visitor Services Support Worker
Employment Group
CUPE
Position Number
01005
Division
President
Department
Milner Gardens and Woodland
Campus
Milner Gardens (Qualicum Beach) *Successful candidates must able to attend in person on campus as required.
Location
Qualicum Beach, British Columbia
Country
Canada
Appointment Type
temporary part-time
Workload
21 hours per week. Regular Schedule: Friday through Sunday. Extra hours possible on time sheets.
Pay Level
CUPE 3: $25.55 per hour
Start:
As soon as possible.
Appointment End Date
03-Oct-2026
Additional Information
Appointment may end early or be extended. Subject to CUPE Joint Job Evaluation. Pay level may increase.
Applicant Documents
CV/Resume, Name and contact information of recent supervisors willing to provide a reference
Posted Date
26-Mar-2026
Closing Date
15-Apr-2026
Job Reference
2903
This position supports public openings at Milner Gardens & Woodlands by assisting other staff in their duties, filling in for volunteer shifts as needed, and assisting with basic site maintenance.

Duties:

Work involved in this position may include:

Open/close buildings at start or end of day, and greet volunteers starting or ending shifts
Selling gifts and plants at Gift Shop, or admissions and memberships at Welcome & Interpretive Centre
Transporting guests on shuttle carts
Assist with parking control
Selling and serving tea and other refreshments in the Camellia Tea Room
Helping Tea Room Supervisor in kitchen by washing dishes, preparing for service, and cleaning afterwards
Assisting with keeping public displays and areas presentable
Assisting with special events set up, running, and tear down as needed
Assisting Horticulture staff with plant watering and basic site clean up
Designated as substitute Tea Room Supervisor as/when required
Required Qualifications:

Grade 12 diploma
Two year’s experience in customer service
Excellent communication skills, both oral and written
Able to work independently and as a team player.
Must be able to competently and safely operate a shuttle cart; Requiring either a valid Driver’s License or medical confirmation of ability
Must be physically able to assist with event set up and public offerings, including:
Capable of helping set up tents, tables, chairs, and other event materials
Capable of carrying up to 25lbs for short durations
Able to move up and down stairs frequently through a day
Able to stand on feet for up to 7hrs/ day
Able to work outside in various weather conditions for up to 7hrs/day
Able to work weekends
First aid certification, OFA Level One
Food Handler Certificate
Preferred Qualifications:

Experience in an educational setting
Experience working in a volunteer environment
A diploma in a relevant subject such as event, tourism, or hospitality management, or culinary arts from an appropriately accredited institution.
Experience working in hospitality and/or food service industries
Experience working in landscape maintenance or gardening

All staff at Milner Gardens & Woodland are expected to:

Act in a way that maintains and strengthens positive relationships with all users of the operation including volunteers, students, members, donors, sponsors, partner organizations, other VIU departments, and visiting public
Promote and participate in volunteer recruitment by welcoming potential applicants, sharing information, orienting, motivating, and guiding new volunteers
Support marketing initiatives including tours, presentations, and trade shows
Assist in building and maintaining healthy new relationships with other related entities and organizations
Support Milner Gardens & Woodland activities including meetings, workshops, celebrations, and special events.
Opening and closing site as needed
Maintain a safe, respectable, working and learning environment
VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and ****** orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.
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