VKYC Maker

VKYC Maker-(2300XXXXXX+) Job :Retail Banking Primary Location :Asia-India-Mumbai Schedule :Full-time Employee Status :Permanent Posting Date :13/Jan/2026, 2:56:10 AM Unposting Date :Ongoing Roles and Responsibility • Video-KYC client management- To handle client calls for Video KYC. Service • Handle customer calls and address issues efficiently and effectively with an end to end resolution as required. • To attend and complete the stipulated calls as per defined guidelines • Responsible for quality communication and customer servicing within the laid down productivity and quality benchmarks • Stay updated on all processes and communication required to perform the given role accurately • Ensure customer delight and consistent service experience, including timely completion and submission of KYC details Business • Ensure Key Performance Indicators (KPI) are met • Sign up customers for value added services and digital education (if applicable) • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable) Processes • Manage client expectations and minimise escalations • Ability to identify potential disputes/frauds/escalation/specific trends/process gaps noticed while handling of cases and highlight to the management • Attend training and development as relevant to the given role and ensure application in the day-to-day job Risk Management • Adherence to RBI and Group guidelines. To understand and follow the DOI as per the prescribed procedures • Accurately following laid down KYC protocol • Notify any specific trends noticed while handling of cases, or process Gaps to the immediate supervisor. • Adherence to Information accuracy and quality process norms. Governance • Accurately following laid down KYC protocol. • Notify any specific trends noticed while handling of cases, or process Gaps to the immediate supervisor. • Adherence to Information accuracy and quality process norms. Regulatory & Business Conduct • Display exemplary conduct and live by
the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Our Ideal Candidate • Bachelor's degree/University degree or equivalent experience Role Specific Technical Competencies • Communication skills:Proficiency in English and Hindi • Interpersonal skills:Team player • Client engagement:Proficiency in MS Office is desirable About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do • Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well • Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term • In line with our Fair Pay Charter , we offer a competitive salary and benefits to support
your mental, physical, financial, and social wellbeing. • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum • Flexible working options based around home and office locations, with flexible working patterns • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning • Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means...