Job Description
Role Overview:
You will be working as a Video KYC Officer in the liability team under AVC, Axis Bank, focusing on NTB acquisitions and liability products. Your primary responsibility will be to complete Video based KYC norms for digital on-boarding of customers and provide information on retail asset products, banking operations, investment options, and card products. Your role will involve using digital skills, operational knowledge, and impactful client interactions to ensure accurate and compliant VKYC processes, delivering a superior customer experience, and exploring cross-sell opportunities.
Key Responsibilities:
- Manage the digital onboarding journey by completing successful and accurate VKYC processes, briefing customers on product basics, advising on simple issues, and delivering a superior customer experience.
- Achieve monthly business metrics related to successful VKY completions, occupancy, availability, logged-in hours, AHT, adherence, and cross-sales generating Fee income.
- Utilize all applications, tools, and databases effectively to provide end-to-end client support.
- Strictly adhere to internal control policies and ensure regulatory compliance in all activities.
Qualifications:
- 0-2 years of experience in the BFSI industry, preferably in a phone/video banking/telesales setup.
- Prior experience in Banking ops/Sales is preferred but not mandatory.
- Minimum of 15 years of formal education.
Role Proficiencies:
To excel in this role, you should have the following skills:
- Proficiency with systems related to banking transactions and services for video connects through different devices.
- Strong willingness to work in a digital-banking setup.
- Teamwork, verbal and written excellence, resilience, and high motivation.
- Flexibility and adaptability in a challenging and ever-changing environment.
- Excellent communication skills, both written and verbal.
#ComeAsYouAre: Axis Virtual Centre is open to applications from women, LGBTQIA+, and PwD candidates of all ages.
(Note: Skills Required section is not explicitly mentioned in the provided job description) Role Overview:
You will be working as a Video KYC Officer in the liability team under AVC, Axis Bank, focusing on NTB acquisitions and liability products. Your primary responsibility will be to complete Video based KYC norms for digital on-boarding of customers and provide information on retail asset products, banking operations, investment options, and card products. Your role will involve using digital skills, operational knowledge, and impactful client interactions to ensure accurate and compliant VKYC processes, delivering a superior customer experience, and exploring cross-sell opportunities.
Key Responsibilities:
- Manage the digital onboarding journey by completing successful and accurate VKYC processes, briefing customers on product basics, advising on simple issues, and delivering a superior customer experience.
- Achieve monthly business metrics related to successful VKY completions, occupancy, availability, logged-in hours, AHT, adherence, and cross-sales generating Fee income.
- Utilize all applications, tools, and databases effectively to provide end-to-end client support.
- Strictly adhere to internal control policies and ensure regulatory compliance in all activities.
Qualifications:
- 0-2 years of experience in the BFSI industry, preferably in a phone/video banking/telesales setup.
- Prior experience in Banking ops/Sales is preferred but not mandatory.
- Minimum of 15 years of formal education.
Role Proficiencies:
To excel in this role, you should have the following skills:
- Proficiency with systems related to banking transactions and services for video connects through different devices.
- Strong willingness to work in a digital-banking setup.
- Teamwork, verbal and written excellence, resilience, and high motivation.
- Flexibility and adaptability in a challenging and ever-changing environment.
- Excellent communication skills, both written and verbal.
#ComeAsYouAre: Axis Virtual Centre is open to applications from women, LGBTQIA+, and PwD candidates of all ages.
(Note: Skills Required section is not explicitly mentioned in the provided job description)
You will be working as a Video KYC Officer in the liability team under AVC, Axis Bank, focusing on NTB acquisitions and liability products. Your primary responsibility will be to complete Video based KYC norms for digital on-boarding of customers and provide information on retail asset products, banking operations, investment options, and card products. Your role will involve using digital skills, operational knowledge, and impactful client interactions to ensure accurate and compliant VKYC processes, delivering a superior customer experience, and exploring cross-sell opportunities.
Key Responsibilities:
- Manage the digital onboarding journey by completing successful and accurate VKYC processes, briefing customers on product basics, advising on simple issues, and delivering a superior customer experience.
- Achieve monthly business metrics related to successful VKY completions, occupancy, availability, logged-in hours, AHT, adherence, and cross-sales generating Fee income.
- Utilize all applications, tools, and databases effectively to provide end-to-end client support.
- Strictly adhere to internal control policies and ensure regulatory compliance in all activities.
Qualifications:
- 0-2 years of experience in the BFSI industry, preferably in a phone/video banking/telesales setup.
- Prior experience in Banking ops/Sales is preferred but not mandatory.
- Minimum of 15 years of formal education.
Role Proficiencies:
To excel in this role, you should have the following skills:
- Proficiency with systems related to banking transactions and services for video connects through different devices.
- Strong willingness to work in a digital-banking setup.
- Teamwork, verbal and written excellence, resilience, and high motivation.
- Flexibility and adaptability in a challenging and ever-changing environment.
- Excellent communication skills, both written and verbal.
#ComeAsYouAre: Axis Virtual Centre is open to applications from women, LGBTQIA+, and PwD candidates of all ages.
(Note: Skills Required section is not explicitly mentioned in the provided job description) Role Overview:
You will be working as a Video KYC Officer in the liability team under AVC, Axis Bank, focusing on NTB acquisitions and liability products. Your primary responsibility will be to complete Video based KYC norms for digital on-boarding of customers and provide information on retail asset products, banking operations, investment options, and card products. Your role will involve using digital skills, operational knowledge, and impactful client interactions to ensure accurate and compliant VKYC processes, delivering a superior customer experience, and exploring cross-sell opportunities.
Key Responsibilities:
- Manage the digital onboarding journey by completing successful and accurate VKYC processes, briefing customers on product basics, advising on simple issues, and delivering a superior customer experience.
- Achieve monthly business metrics related to successful VKY completions, occupancy, availability, logged-in hours, AHT, adherence, and cross-sales generating Fee income.
- Utilize all applications, tools, and databases effectively to provide end-to-end client support.
- Strictly adhere to internal control policies and ensure regulatory compliance in all activities.
Qualifications:
- 0-2 years of experience in the BFSI industry, preferably in a phone/video banking/telesales setup.
- Prior experience in Banking ops/Sales is preferred but not mandatory.
- Minimum of 15 years of formal education.
Role Proficiencies:
To excel in this role, you should have the following skills:
- Proficiency with systems related to banking transactions and services for video connects through different devices.
- Strong willingness to work in a digital-banking setup.
- Teamwork, verbal and written excellence, resilience, and high motivation.
- Flexibility and adaptability in a challenging and ever-changing environment.
- Excellent communication skills, both written and verbal.
#ComeAsYouAre: Axis Virtual Centre is open to applications from women, LGBTQIA+, and PwD candidates of all ages.
(Note: Skills Required section is not explicitly mentioned in the provided job description)
💡 Quick Summary
Seeking a career-building opportunity? The VKYC Officer position is now open for candidates interested in the Bank Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.