Job Description
About the job:
Hiring: Communication / Soft Skills Trainer
Location: Kolkata
Experience: 1+ years minimum as Communication/Soft Skills Trainer (International Customer Service process)
Qualification: Graduation
Availability: Immediate joiners preferred
Shifts: Rotational
Role & Key Responsibilities
• Monitor and evaluate calls/chats for language quality and communication skills.
• Provide coaching & feedback based on observations to support agent development.
• Prepare and implement individual coaching plans with resources and guidance.
• Deliver training in both virtual and classroom environments.
• Create performance clusters/quartiles and drive improvement in bottom quartile communication skills.
• Participate in calibration sessions with Quality, Operations, and Clients.
• Conduct Train the Trainer (TTT) sessions for new product/process updates and update content accordingly.
• Facilitate communication sessions on soft skills, language, and customer service etiquette for new hires.
• Share Q-Tips on soft skills and WOW customer service statements.
• Coordinate with Quality/Ops teams for TNA/TNI and design refresher training programs.
• Maintain and share training reports with stakeholders.
Key Skills & Knowledge
• Excellent oral & written English communication skills.
• Strong ability to coach advisors on grammar, sentence construction, clarity, pronunciation, soft skills, and call etiquette.
• Excellent facilitation and presentation skills.
• Strong interpersonal and people management skills.
• Proficiency in MS Office (Excel, PowerPoint).
• Analytical and quantitative skills with effective time management.
• Decision-making and initiative-driving ability.
• Rich experience in handling international customer service processes as a communication trainer.
What Were Looking For
• Passionate trainer with proven ability to uplift communication standards.
• Strong adaptability to rotational shifts.
• Collaborative mindset with focus on continuous improvement.
Apply Now: Send your CV to simmi@hiresquard.in or call at 8467XXXXXX
Who can apply:
Only those candidates can apply who:
• have minimum 1 years of experience
Salary:
Competitive salary
Experience:
1 year(s)
Deadline:
2035-01-01 00:00:00
Hiring: Communication / Soft Skills Trainer
Location: Kolkata
Experience: 1+ years minimum as Communication/Soft Skills Trainer (International Customer Service process)
Qualification: Graduation
Availability: Immediate joiners preferred
Shifts: Rotational
Role & Key Responsibilities
• Monitor and evaluate calls/chats for language quality and communication skills.
• Provide coaching & feedback based on observations to support agent development.
• Prepare and implement individual coaching plans with resources and guidance.
• Deliver training in both virtual and classroom environments.
• Create performance clusters/quartiles and drive improvement in bottom quartile communication skills.
• Participate in calibration sessions with Quality, Operations, and Clients.
• Conduct Train the Trainer (TTT) sessions for new product/process updates and update content accordingly.
• Facilitate communication sessions on soft skills, language, and customer service etiquette for new hires.
• Share Q-Tips on soft skills and WOW customer service statements.
• Coordinate with Quality/Ops teams for TNA/TNI and design refresher training programs.
• Maintain and share training reports with stakeholders.
Key Skills & Knowledge
• Excellent oral & written English communication skills.
• Strong ability to coach advisors on grammar, sentence construction, clarity, pronunciation, soft skills, and call etiquette.
• Excellent facilitation and presentation skills.
• Strong interpersonal and people management skills.
• Proficiency in MS Office (Excel, PowerPoint).
• Analytical and quantitative skills with effective time management.
• Decision-making and initiative-driving ability.
• Rich experience in handling international customer service processes as a communication trainer.
What Were Looking For
• Passionate trainer with proven ability to uplift communication standards.
• Strong adaptability to rotational shifts.
• Collaborative mindset with focus on continuous improvement.
Apply Now: Send your CV to simmi@hiresquard.in or call at 8467XXXXXX
Who can apply:
Only those candidates can apply who:
• have minimum 1 years of experience
Salary:
Competitive salary
Experience:
1 year(s)
Deadline:
2035-01-01 00:00:00
💡 Quick Summary
Seeking a career-building opportunity? The VNA Trainer//Communication Trainer//BPO position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.