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Vodafone Idea - AGM - Call Centre Analytics COE (6-10 yrs)

Vodafone Idea
Ahmedabad, Gujarat
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Full–time
CC Analytics Team Member - CoE

Job Level/ Designation - M2

Function / Department - Customer Service - Corporate / Service Partner Operations

Location - Ahmedabad

No of Positions - 1

Job Purpose

- Generate and share insights from the Contact centre data sources (inbound/outbound/BO/Chat/SM) with all stake holders from time to time.

- Generate insights in creating value addition, digital adoption, cost reduction and proactive addressing of customer issues.