Voice and Accent Trainer

Job description
Greetings from Quess Corp!

My Client is looking for Voice and Accent Trainer, Noida location

Location: Noida,

Job Summary

We are seeking a dynamic and experienced Voice and Accent Trainer to lead communication training sessions for our Collections team. The ideal candidate will be responsible for conducting multiple batches throughout the day, focusing on enhancing verbal, non-verbal, and written communication skills for team members handling inbound and outbound calls.

Key Responsibilities:

· Design and deliver engaging voice and accent training modules tailored for collections and customer service roles.

· Conduct daily training sessions across multiple batches, ensuring consistent quality and learner engagement.

· Train team members on:

· Verbal communication: pronunciation, tone modulation, clarity, fluency

· Non-verbal communication: body language, listening skills, empathy.

· Written communication: email etiquette, grammar, structure, and professionalism.

· Evaluate trainees through assessments, role plays, and feedback sessions.

· Collaborate with operations and quality teams to identify communication gaps and customize training accordingly.

· Maintain training records, progress reports, and feedback documentation.

· Stay updated with industry best practices and continuously improve training content.

Qualifications & Skills:

· Bachelor’s degree in English, Communication, or related field (preferred).

· 5–7 years of proven experience in voice and accent training, preferably in a BPO or collections environment.

· Strong command over English language, phonetics, and neutral accent training.

· Excellent facilitation, presentation, and interpersonal skills.

· Ability to manage multiple batches and adapt training styles to varied learner profiles.

· Certification in voice and accent training (preferred but not mandatory).

Soft Skills Requirements:

· Excellent interpersonal skills – able to build rapport and trust with trainees.

· Strong facilitation and presentation skills – confident in leading sessions and engaging diverse audiences.

· Empathy and patience – able to support learners at different skill levels.

· Adaptability – flexible in training approach and responsive to feedback.

· Time management – capable of handling multiple batches and maintaining training quality.

· Problem-solving mindset – proactive in identifying communication challenges and offering solutions.

· Team collaboration – works effectively with cross-functional teams to align training with business goals.

Work Schedule:

· Full-time, onsite role.

· Flexibility to conduct sessions across different shifts as per business requirements and especially US shift.