Job Description
• Managing the end-to-end journey of a customer from order placement to fulfilment to post-sale service
• Servicing inbound inquiries through the website, email, and social media channels
• Documenting necessary customer service information along with insights on customer behavior and preferences
• Liaising with other departments such as logistics and operations to troubleshoot and resolve issues
• Contributing with ideas and suggestions on continuously improving the overall efficiency of various departments for customer satisfaction
• Perform tasks of service, responding to issues, collection of feedback, and upselling to a satisfied customer in a fast-paced environment through several channels of communication - phone, email and chat
• Servicing inbound inquiries through the website, email, and social media channels
• Documenting necessary customer service information along with insights on customer behavior and preferences
• Liaising with other departments such as logistics and operations to troubleshoot and resolve issues
• Contributing with ideas and suggestions on continuously improving the overall efficiency of various departments for customer satisfaction
• Perform tasks of service, responding to issues, collection of feedback, and upselling to a satisfied customer in a fast-paced environment through several channels of communication - phone, email and chat
💡 Quick Summary
Seeking a career-building opportunity? The Voice Chat Prosess position is now open for candidates interested in the Telecaller Jobs sector. This role in Rajkot offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.