Job Description
We’re Hiring: Voice Engineer (Genesys Cloud)
Location: ONSITE – Chicago or Remote
Duration: 12 Months
Experience: 6–8 Years
🔹 Role Overview
We are looking for an experienced Voice Engineer with strong Genesys Cloud expertise to support M&A-driven contact center integrations and migrations. This role will lead assessment, design, and deployment efforts while ensuring seamless voice and collaboration experiences across cloud and hybrid environments.
🔹 Key Responsibilities
M&A – Genesys Cloud Integration
• Lead assessment, design, and deployment of Genesys Cloud during M&A activities
• Evaluate legacy contact center platforms and recommend migration/integration strategies
• Partner with business and IT teams to align solutions with organizational goals
Genesys Cloud Configuration
• Configure and optimize Genesys Cloud routing, call flows, and WFM
• Integrate telephony solutions using SIP trunks and cloud infrastructure
• Ensure operational continuity through scalable routing and call designs
Microsoft Teams & Cisco VoIP Support
• Provide backup support for Microsoft Teams Phone System (Direct Routing, SBCs)
• Support Cisco CUCM environments as needed during M&A initiatives
• Assist with hybrid voice environment integrations
Collaboration & Communication
• Work closely with IT, network, and security teams
• Provide technical guidance and training to stakeholders
• Coordinate with vendors and service providers for issue resolution
🔹 Required Skills & Qualifications
• 5+ years of experience in Voice Engineering, focused on Genesys Cloud
• Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations
• Experience with M&A voice system migrations/integrations
• Hands-on expertise with SIP, QoS, VLANs, and cloud telephony
• Familiarity with Microsoft Teams Phone System and Cisco VoIP (CUCM)
• Experience with contact center analytics and reporting
• Knowledge of E911 and voice regulatory compliance
• Strong analytical, troubleshooting, and communication skills
Preferred Certifications
• Genesys Cloud Certified Professional (GCP-GC)
• Microsoft Teams Voice Engineer Expert
Location: ONSITE – Chicago or Remote
Duration: 12 Months
Experience: 6–8 Years
🔹 Role Overview
We are looking for an experienced Voice Engineer with strong Genesys Cloud expertise to support M&A-driven contact center integrations and migrations. This role will lead assessment, design, and deployment efforts while ensuring seamless voice and collaboration experiences across cloud and hybrid environments.
🔹 Key Responsibilities
M&A – Genesys Cloud Integration
• Lead assessment, design, and deployment of Genesys Cloud during M&A activities
• Evaluate legacy contact center platforms and recommend migration/integration strategies
• Partner with business and IT teams to align solutions with organizational goals
Genesys Cloud Configuration
• Configure and optimize Genesys Cloud routing, call flows, and WFM
• Integrate telephony solutions using SIP trunks and cloud infrastructure
• Ensure operational continuity through scalable routing and call designs
Microsoft Teams & Cisco VoIP Support
• Provide backup support for Microsoft Teams Phone System (Direct Routing, SBCs)
• Support Cisco CUCM environments as needed during M&A initiatives
• Assist with hybrid voice environment integrations
Collaboration & Communication
• Work closely with IT, network, and security teams
• Provide technical guidance and training to stakeholders
• Coordinate with vendors and service providers for issue resolution
🔹 Required Skills & Qualifications
• 5+ years of experience in Voice Engineering, focused on Genesys Cloud
• Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations
• Experience with M&A voice system migrations/integrations
• Hands-on expertise with SIP, QoS, VLANs, and cloud telephony
• Familiarity with Microsoft Teams Phone System and Cisco VoIP (CUCM)
• Experience with contact center analytics and reporting
• Knowledge of E911 and voice regulatory compliance
• Strong analytical, troubleshooting, and communication skills
Preferred Certifications
• Genesys Cloud Certified Professional (GCP-GC)
• Microsoft Teams Voice Engineer Expert
💡 Quick Summary
Seeking a career-building opportunity? The Voice Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
